Practice Manager Primary Care

BJC HealthCare; Farmington (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Disability insurance

401(k) with match

Tuition assistance

Paid time off

Adoption assistance

Job summary

BJC Medical Group, part of BJC HealthCare, is seeking a Practice Manager to lead daily ambulatory clinic operations and supervise a team of clinical and non-clinical staff. The role focuses on staffing coordination, patient experience, and administrative activities to support providers and patients across multiple locations.

The Practice Manager reports to a Practice Administrator and drives operational excellence, staff development, and financial/compliance activities while maintaining a

Qualifications

• Direct supervision of 15-25 staff and oversight of daily operations.
• Experience in managing staffing coverage, budgeting, and regulatory compliance.
• Strong communication and organizational skills required.

Responsibilities

• Onboarding and hiring of staff, training, workload management and performance evaluations.
• Manage departmental budgets and respond to changes affecting goals.
• Address patient complaints and ensure service recovery.
• Lead daily huddles and patient flow to support satisfaction for patients, staff and providers.
• Ensure adherence to standard work procedures and timely resolution of obstacles.

Skills

Leadership Management

Healthcare

Clinical

Primary care experience

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Additional Information About the Role

Lead daily clinic operations and support a team of MAs, LPNs, and Phlebotomists. Manage staffing coverage, inventory, regulatory compliance, and provider support while fostering a positive team environment.

Preferred Qualifications

• Leadership Management
• Healthcare
• Clinical
• Primary care experience highly desired
• Strong communication and organizational skills

Schedule: Monday-Friday

Starting at 7:30 a.m. to support daily staffing operations.

On-call for staffing support

On-site

Overview

BJC Medical Group is the multi-specialty physician‑led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top‑ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well‑being of the communities we serve.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non‑clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and elevate issues as appropriate.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well‑being.

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer