Practice Manager Primary Care

BJC Medical Group; Farmington (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Assistance

Paid Time Off

Disability Insurance

Job summary

The Practice Manager at BJC Medical Group oversees day-to-day clinic operations at an ambulatory site under the guidance of a Practice Administrator. You will supervise 15–25 clinical and non-clinical staff, shape patient experience, and support financial and administrative activities.

Responsibilities include onboarding and hiring, training, workload management, budget adherence, responding to patient concerns, and leading daily huddles to optimize patient flow and staff engagement in a

Qualifications

• Lead onboarding, hiring, training and performance evaluations.
• Develop and adhere to departmental staffing and budget plans.
• Respond to patient complaints and ensure service recovery.
• Lead daily huddles and coordinate patient flow with staff.
• Foster a cohesive, engaged and productive work environment.

Responsibilities

• Onboarding and hiring, training, workload management & performance evaluations.
• Develops and adheres to departmental staffing, revenue and/or expense budgets.
• Respond to patient complaints and engages in service recovery.
• Leads and collaborates with staff to ensure a cohesive work environment.
• Leads daily huddles and rounding for patient flow and satisfaction.

Skills

Leadership Management

Healthcare

Clinical

Primary care experience

Communication

Organizational skills

Education

Bachelor's Degree

High School Diploma or GED

Job description

Additional Information About The Role

Lead daily clinic operations and support a team of MAs, LPNs, and Phlebotomists. Manage staffing coverage, inventory, regulatory compliance, and provider support while fostering a positive team environment.

Preferred Qualifications

• Leadership Management
• Healthcare
• Clinical
• Primary care experience highly desired
• Strong communication and organizational skills

Schedule

Monday-Friday. Starting at 7:30 a.m. to support daily staffing operations. On-call for staffing support. On-site.

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and elevation issues as appropriate.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Bachelor's Degree

Benefits And Legal Statement

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer