Practice Manager Orthopedics

BJC HealthCare; Belleville (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health care organization in Belleville is seeking an experienced Practice Manager to lead its orthopedics/hand surgery practice. The role entails overseeing operations, managing staff, and ensuring high patient satisfaction. Candidates should have a strong background in practice management and a commitment to operational excellence.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan with BJC match

Tuition Assistance

Paid Time Off benefit

Flexible Spending Accounts

Qualifications

• 2-5 years of practice management experience required.
• Experience supervising staff preferred.
• Ability to manage patient satisfaction metrics.

Responsibilities

• Oversees daily clinic operations and manages clinical/non-clinical staff.
• Develops budgets and responds to patient complaints effectively.
• Implements departmental standards and responds to workflow issues.

Skills

Leadership

Operational Management

Patient Experience

Education

High School Diploma or GED

Bachelor's Degree

Job description

Additional Information About the Role

Our thriving orthopedics/hand surgery practice in Belleville/Shiloh is looking for an experienced People Leader to ensure operations run smoothly and efficiently.

Primarily supports front office activities and will learn clinical side. We are searching for candidates with at least 2 years of practice management experience.

Schedule

Monday - Friday 7a-4p with some flexibility

Administrative on-call (to manage call-ins)

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.

Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.

Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Supervisor Experience

< 2 years

Preferred Requirements

Education

Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer