Clinical Manager- Eye Care Operations

AVP.SEES; Knoxville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Make a Meaningful Difference Every Day

Job summary

AVP•SEES Group is seeking a Clinical Manager to oversee daily ophthalmology clinical operations, ensuring high-quality patient care and compliant workflows. You will partner with physicians, clinical staff, and administration to implement best practices and improve patient experience.

The role emphasizes staff development, training, and adherence to clinical protocols, with a focus on optimizing operations and patient care outcomes across the practice network.

Qualifications

• Minimum of 5 years of clinical experience, with at least 2 years in a supervisory or management role.
• Current COA or COT certification, or a minimum of five years ophthalmic technical experience.
• Strong knowledge of clinical operations, patient care standards, and healthcare regulations.
• Proficiency in EHR systems and Microsoft Office Suite.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Oversee daily clinical operations and optimize patient flow in coordination with providers and staff.
• Lead clinical and front desk teams, ensuring adherence to company policies, protocols, and regulatory requirements.
• Collaborate with physicians and administrative leadership to implement best practices and improve efficiency.
• Conduct local practice training and staff development; ensure adherence to clinical protocols.
• Maintain relationships with external business associates, including vendors, insurance carriers, and referring physicians.
• Monitor provider schedules, manage no-shows and add-ins to maximize schedule utilization.

Skills

Leadership

Communication

Organizational skills

Staff development

Multitasking

Education

COA or COT certification

Tools

EMR

Microsoft Office

EHR systems

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

About the Role

The Clinical Manager is responsible for overseeing the daily clinical operations of the ophthalmology practice, ensuring high-quality patient care, efficient workflow, and compliance with regulatory standards. The Clinical Manager is the clinical knowledge-based counterpart to the Practice Manager. This position collaborates with physicians, clinical staff, and administrative leadership to implement best practices, optimize operational efficiency, and enhance patient experience. The Clinical Manager is also responsible for local practice training, staff development, and ensuring adherence to clinical protocols.

What You'll Do

• Strong knowledge and understanding of organization’s position and opportunities for improvement and/growth.
• The ability to confront difficult situations and proactively develop practical action plans.
• Maintains relationships with external business associates, including vendors, insurance carriers, and referring providers.
• Proactive approach to staffing including succession planning and gap analysis to ensure operations run smoothly and with no interruption to patient care.
• Leads and manages the clinical and front desk teams, ensuring adherence to company policies, protocols, and regulatory requirements.
• Oversees daily clinical operations, optimizing patient flow and efficiency in coordination with providers and administrative staff.
• Ability to influence and gain support from teammates outside of the direct reporting relationship, including doctors.
• Maintains confidentiality of patient, staff, and company information.
• Maintains knowledge of and follows policies, procedure, Code of Conduct, and all Federal and state rules and regulations related to the position.
• Outstanding organization and leadership skills, including the ability to manage, motivate, and mentor.

Demonstrated Advanced Knowledge of:

• Patient intake and workup, following standardized protocol.
• Determining visual acuity.
• Anticipating and performing needed testing. Ex: automated refractions, visual fields, OCT’s, etc.
• Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician.
• Awareness of patient flow issues and ability to maintain efficient clinical flow.
• Obtaining and documenting patient history.
• Preoperative preparation of patients.
• Maintain relationships with external business associates, including vendors, insurance carriers, and referring physicians.
• Performing office duties and clinical tasks - entering data into EMR.
• Facilitating patient experience by assisting physicians in overall patient care.
• Working within the confines of the team by assisting other departments with answers to questions, patient triage, etc. Counsel and educate the patients as needed.
• Regularly update daily provider schedules by assessing no-shows and add-ins, while maintaining optimized schedule utilization.

REQUIREMENTS:

• Minimum of 5 years of clinical experience, with at least 2 years in a supervisory or management role.
• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification, or a minimum of five years of ophthalmic technical experience.
• Strong knowledge of clinical operations, patient care standards, and healthcare regulations.
• Proficiency in EHR systems and Microsoft Office Suite.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to patient-centered care and continuous improvement.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
• Aligning job responsibilities and projects with the company’s goal and mission.
• Pro-active measures in daily work that anticipates problems and develops solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback.
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Requirements

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to [XX] pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.