Practice Manager, Neuro Ophthalmology | Full-Time - Philadelphia, PA

Wills Eye Foundation; Philadelphia (Philadelphia County); Sur place; USD 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Tuition assistance

Paid time off

EAPs

Résumé du poste

Wills Eye Hospital is seeking a Practice Manager for Neuro Ophthalmology in Philadelphia, PA. This full-time role oversees day-to-day administrative and clinical operations, working with physician leadership to ensure efficient practice operations and high-quality patient care within a complex subspecialty.

The position emphasizes staffing, patient access, scheduling, and operational performance, with opportunities for leadership development in a nationally recognized ophthalmology center.

Qualifications

• 7+ years of progressively responsible healthcare practice management experience.
• Working knowledge of Medicare, Medicaid, commercial insurance, managed care, billing, referral, and authorization requirements.
• Strong financial, operational, leadership, organizational, and problem-solving skills.
• Demonstrated ability to work effectively with physicians, clinical staff, senior leadership, patients, and families.
• Bachelor’s degree in Healthcare Administration or related field (preferred).

Responsabilités

• Directs, supervises, and coordinates day to day practice operations to maintain efficiency, productivity, quality patient care, and patient satisfaction.
• Oversees patient access, scheduling, referral management, medical record coordination, and diagnostic testing workflows.
• Works closely with physicians and clinical staff to ensure effective coordination of patient care, follow up services, testing, and practice workflows.
• Evaluates staffing, scheduling, and operational needs and implements process improvements to enhance patient access, productivity, quality, and the overall patient experience.
• Provides leadership and supervision to assigned staff, including scheduling, training, performance management, and employee development.
• Monitors practice volume, staffing requirements, and operational performance and proactively addresses barriers that may impact patient access or the delivery of care.

Connaissances

Leadership

Detail-oriented

Patient-focused

Communication

Problem-solving

Healthcare administration

Formation

High School Diploma or equivalent

Bachelor’s degree in Healthcare Administration (preferred)

Description du poste

Practice Manager, Neuro Ophthalmology | Full-Time

Job Title Practice Manager, Neuro Ophthalmology | Full-Time Job ID 27786149 Location Philadelphia, PA, 19107 Other Location Description

Wills Eye Hospital is hiring a Practice Manager in Philadelphia, PA. In this role, you’ll be responsible for the day to day administrative and clinical operations of the Neuro Ophthalmology Service. The position works closely with the Chief Operating Officer and physician leadership to ensure efficient practice operations, appropriate staffing, effective patient access, and delivery of high-quality patient care within a highly specialized and complex subspecialty practice. This is a Full-Time, 40 hours per week opportunity for someone who wants to drive outcomes for patients, providers, staff, and the organization.

Why Join Wills Eye

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We Offer

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage team leadership, staff management, and daily operations and contribute to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Key Responsibilities

• Directs, supervises, and coordinates day to day practice operations to maintain efficiency, productivity, quality patient care, and patient satisfaction.
• Oversees patient access, scheduling, referral management, medical record coordination, diagnostic testing workflows, and other operational processes necessary to support complex Neuro Ophthalmology patients.
• Works closely with physicians and clinical staff to ensure effective coordination of patient care, follow up services, testing, and practice workflows.
• Evaluates staffing, scheduling, and operational needs and implements process improvements to enhance patient access, productivity, quality, and the overall patient experience.
• Provides leadership and supervision to assigned staff, including responsibility for scheduling, training, performance management, employee development, and corrective action.
• Monitors practice volume, staffing requirements, and operational performance and proactively addresses barriers that may impact patient access or the delivery of care.
• Supports physicians, staff, patients, and families in resolving complex practice related concerns and escalates significant issues to the Chief Operating Officer as appropriate.

What You Bring

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of 7 years of progressively responsible healthcare practice management experience, preferably within a complex specialty or subspecialty practice.
• Demonstrated experience managing physician practice operations, clinical and administrative staff, patient access, and complex clinical workflows.
• Working knowledge of Medicare, Medicaid, commercial insurance, managed care, billing, referral, and authorization requirements.
• Strong financial, operational, leadership, organizational, and problem-solving skills.
• Demonstrated ability to work effectively with physicians, clinical staff, senior leadership, patients, and families.
• Ability to manage competing priorities, address complex operational issues, and exercise sound judgment in a fast-paced clinical environment.

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience in ophthalmology, neurology, neuro ophthalmology, or another highly specialized clinical setting.

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization.

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Recruitment Process Safety: Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.

Required Skills

High School Diploma or equivalent.

Minimum of 7 years of progressively responsible healthcare practice management experience, preferably within a complex specialty or subspecialty practice.