Practice Manager - MultiSpecialty Clinic

2302 Highland Medical, P.C.; Joliet (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Tuition reimbursement

Opportunities for training and education

Job summary

2302 Highland Medical, P.C. in Joliet, Illinois is seeking a skilled manager to oversee operational activities of the medical practice. Key responsibilities include supervising staff adherence to policies, aligning operational goals, and ensuring compliance with regulations. The ideal candidate has experience in practice management and robust knowledge of healthcare policies.

This position offers a robust compensation package including competitive pay and medical benefits. Join a professional team within the Montefiore Health System, dedicated to excellence.

Qualifications

• 1–3 years’ experience in practice management preferred.
• Understanding of staff management and a medical office.
• Proficient knowledge of Managed Care, Medicare and Medicaid.

Responsibilities

• Plan, organize, control, and direct operational activities.
• Supervise all staff adhering to company policies.
• Maintain compliance with all local, state, and federal regulations.

Skills

Staff management

Communication

Billing and coding expertise

Managed Care knowledge

Education

Bachelor’s Degree (preferred)

Job description

Job Summary

Plans, organizes, controls and directs the operational activities of the medical practice. Provides supervision for all staff ensuring all company policies are being followed. Communicates effectively with patients, physicians, staff members and all other internal and external contacts. Requires proficient knowledge of Managed Care, Medicare and Medicaid guidelines, billing and coding expertise. Must promote and maintain the goals and objectives of the organization while representing the practice with a positive, professional attitude and appearance at all times.

Essential Functions

• Maintain organization of the office consistent with the goals and requirements of the company.
• Coordinate the supervision of employees through delegation of appropriate responsibility and authority to qualified staff.
• Establish minimum requirements consistent with and complementary to company policies and procedures for effective supervision of staff.
• Initiate all new hires, promotions, salary adjustments, disciplinary actions, terminations, and commendations for all personnel.
• Prepare paperwork required by Human Resources and maintain current employee information on all personnel.
• Assure that patient records are maintained and are in compliance with all local, state, federal and accreditation regulations.
• When applicable, implement, train staff and maintain Electronic Health Record for practice.
• Streamline all office procedures to better utilize personnel at highest capacity.
• Process and forward all invoices, status reports, volume reports, and various requested reports to the Director on a weekly basis.
• Maintain knowledge of all current local, state, federal and accreditation regulations.
• Communicate effectively with all internal and external customers, striving to reach solutions to problems and resolve issues that are most beneficial.
• Provide reports as requested by Director.
• Initiate staff meetings to ensure knowledge of all rules and regulations, facility problems and maintain open lines of communication.
• Attend all staff and in-service meetings.
• Assist and maintain all budget activities and requirements, providing fiscal statistics as required by Director.
• Coordinate and maintain current knowledge of reimbursement requirements/regulations and assist in the initiation of changes to the charge system to maximize revenue in collaboration with the Billing and Collections Company and/or on‑site Billing personnel.
• Maintain and implement current knowledge of all managed care requirements in coordination with the Director of Managed Care.
• Monitor and implement all system needs and requirements in coordination with IT.
• Ensure the facility is clean and presentable at all times.
• Anticipate Director’s needs by gathering records, reports, correspondence or other specific information as needed.
• Compose correspondence and send to appropriate individuals under the direction of the Director.
• Participate in professional development activities to keep current with health care trends and practices.
• Present a professional manner and dress in representing the company to clients and staff.
• Possess basic knowledge in all areas of Managed Care policies and procedures.
• Maintain amicable relationships with all providers to ensure excellent working environment.
• Coordinate all activities with Director to ensure compliance in all areas of Managed Care, Medicare and Medicaid.
• Provide phone support as needed.
• Provide support to other personnel on an as needed basis.
• Coordinate office supply needs for purchase and ensure cost‑effective pricing and monitoring.
• Ensure that a neat and orderly work area is maintained.
• Ensure all mail is processed daily.

Standards and Expectations

• Working Together: Demonstrates ability to work together with employees, courtesy and respect in all customer interactions, and a positive spirit of service.
• Empowerment: Demonstrates use of self‑directed communication and decision‑making, effective problem‑solving skills, and accountability for own words and actions at all times.
• Communication: Demonstrates positive communication in all interactions and professionalism and courtesy in all interactions.
• Appearance: Demonstrates personal pride in appearance, compliance with dress code, and assistance in maintaining a clean, clutter‑free environment.
• Responsiveness: Demonstrates ability to provide timely feedback/communication to patient, visitor, or co‑worker, and effective problem‑solving to point of resolution for customer.
• Excellence in Service: Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements and demonstrates positive outcomes in all aspects of job requirements.

Qualifications

• Bachelor’s Degree (preferred).
• 1–3 years’ work experience in practice management (preferred).
• Thorough understanding of managing staff and a medical office (medium proficiency).

Equal Employment Opportunity Statement

Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Benefits

• Robust compensation package, including competitive pay.
• Medical benefits.
• Tuition reimbursement.
• Opportunities for growth through training and continuing education.
• Part of the Montefiore Health System, offering clinical excellence and professional staff.