Practice Manager

adventhealth; Harker Heights (TX); On-site; USD 56,429 - 104,969; Full time

Job summary

AdventHealth in Texas is seeking a healthcare operations leader to manage multiple physician practices, drive efficient office operations, and ensure high quality patient care. The role includes onboarding new practices, credentialing support, staff supervision, and budget oversight.

The candidate will oversee revenue cycle activities, ensure regulatory compliance, and lead process improvements across departments. A Bachelor's degree and supervisory experience in a medical setting are required.

Qualifications

• Knowledge of medical technology and terminology (Required).
• Knowledge of front office tasks and systems (Required).
• Knowledge of organization policies and procedures (Required).
• Skilled in customer service (Required).
• Skilled in interpersonal, oral, and written communication (Required).
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) (Required).
• Skilled in organization and multitasking (Required).
• Ability to build positive relationships with stakeholders (Required).
• Ability to implement strategic planning and management (Required).
• Some experience in finance and accounting for departmental budgets (Required).
• Knowledge of hospital/physician billing and coding (Required).
• Knowledge of Physician Coding and billing, TJC and regulations (Required).
• Skills in planning, organizing, supervising; initiative and decision-making (Required).
• Management of multiple practices and revenue cycle management (Required).
• Proficiency in data analytics (Required).
• EHR superuser (Required).
• Population health management (Required).
• Supervisory experience in hospital/medical practice (Required).
• Ability to manage staff and operations for optimal patient care (Required).

Responsibilities

• Manages offices in a cost-effective, efficient manner ensuring high quality care in a courteous atmosphere.
• Oversees startup of new physician practices and assists with credentialing.
• Coordinates, monitors, and improves operations of each practice including staffing and training.
• Coordinates hiring, performance evaluations, and employee coaching/termination.
• Provides orientation for new employees and ensures policy compliance.
• Maintains current job descriptions and completes evaluations.
• Participates in budget preparation and maintains budget compliance.
• Supervises staff and ensures department coverage.
• Reviews policies to ensure regulatory compliance.
• Develops policies to govern practice operations and patient quality of life.
• Evaluates effectiveness of programs and processes affecting teamwork.
• Oversees revenue cycle management, including up-front collections and physician coding for claims.
• Performs other duties as assigned.

Skills

Knowledge of medical terminology

Knowledge of front office tasks

Knowledge of organization policies

Customer service skills

Interpersonal and written/oral skills

Microsoft Office proficiency

Task and deadline management

Relationship building with team and ST

Strategic planning and management

Finance and budget oversight

Data analytics (basic)

EHR superuser

Population health management knowledge

Supervisory experience in healthcare

Education

Bachelor's degree

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day-Weekend (United States of America)

Address: 3035 Stillhouse Lake Rd

City: Harker Heights

State: Texas

Postal Code: 76548

Job Description:

• Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere.
• Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities.
• Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations.
• Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy.
• Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance.
• Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff.
• Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments.
• Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage.
• Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations.
• Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care.
• Proactively evaluates the effectiveness of programs and processes affecting teamwork.
• Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for “Clean Claim” processing.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of medical technology and terminology [Required]
• Knowledge of front office tasks and systems [Required]
• Knowledge of organization policies and procedures [Required]
• Skilled in customer service [Required]
• Skilled in interpersonal, oral, and written communication [Required]
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) [Required]
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required]
• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers [Required]
• Ability to develop and implement strategic planning and management [Required]
• Some experience in finance and accounting skills with regards to the oversight of a departmental budget [Required]
• Knowledge of accounting systems, hospital and physician insurance billing and collecting [Required]
• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations [Required]
• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making [Required]
• Management of multiple practices and effective revenue cycle management [Required]
• Limited proficiency in data analytics [Required]
• Electronic Health Record (EHR) superuser [Required]
• Ability to have or gain knowledge of population health management strategies [Required]
• Supervisory experience in a hospital or medical practice setting [Required]
• Ability to manage staff and operations to ensure delivery of optimal patient care [Required]

Education:

• Bachelor\'s [Required]

Field of Study:

• N/A

Work Experience:

• 2+ years of supervisory experience in a physician practice [Preferred]
• Billing and coding experience in a physician practice [Preferred]
• Patient care experience in a physician practice [Preferred]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelors degree AND no experience OR
• Associates degree AND 2+ years of experience OR
• High School Grad or Equivalent AND 4+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]
• Certified Medical Office Manager (CMOM) [Preferred]

Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $56,429.00 - $104,969.00

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.