Practice Manager I - Eye Doctors- Old Saybrook

Keplr Vision; Old Saybrook (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Old Saybrook seeks a Practice Manager I to ensure premier patient care and efficient practice operations. Responsibilities include supervising staff, analyzing financial data for optimization, and maintaining compliance with billing and HIPAA regulations. The ideal candidate has optical experience or at least 2 years in retail management, possesses strong leadership and organizational skills, and excels in customer service. This full-time exempt position promotes a customer-centric service culture.

Qualifications

• Minimum of 2 years of retail management or supervisory experience.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators.
• Ensure exceptional patient experience with the Lead OD.
• Analyze practice financial data for optimization.

Skills

Customer service skills

Organizational skills

Leadership skills

Interpersonal skills

Problem-solving skills

Job description

Practice Manager I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Convey a customer‑centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to the team.
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrate the highest level of Customer Service vision with all customers and patients.
• Monitor all aspects of practice operations, and provide on‑the‑job training and support to team members using all core philosophies.
• Analyze practice financial data and make recommendations regarding next steps to optimize overall practice profitability.
• Recruit and select high‑caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Perform duties related to product management, inventory management, and cost of goods.
• Perform consistent staff evaluations, conduct performance management, and deliver team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management