Optometric Technician I - 104

Keplr Vision; Old Saybrook, Northern (CT, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Eye Doctors in Old Saybrook, CT is seeking an Optometric Technician I to support the optometrist and deliver a flawless patient experience. You will help with pre-screening, medical history collection, and documenting exams while maintaining top-level customer service.

The role requires clear communication, multitasking, and accuracy in billing and scheduling. Previous EMR experience is a plus, and in return you’ll join a caring team committed to eye care and professional growth.

Qualifications

• Excellent customer service and presentation are essential.
• Clear verbal and written communication are required.
• Ability to multitask and manage time effectively.
• Strong organizational skills with attention to detail.
• Good problem-solving abilities and numeric proficiency.
• Team player with good interpersonal and listening skills.
• Willingness to adapt to schedule changes on short notice.
• Previous EMR experience is a plus.

Responsibilities

• Pre-screen patients before they see the optometrist and assist with diagnostic tests.
• Gather patient medical history and coordinate with doctors and staff.
• Educate patients on vision benefits and insurance coverage.
• Post charges for exams, co-pays, and products sold.
• Schedule appointments and manage patient flow throughout the day.
• Accurately document exams and follow doctor instructions.

Skills

Customer service

Communication

Time management

Organization

Problem-solving

Math skills

Interpersonal skills

Flexibility

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Eye Doctors - Old Saybrook, 75 Main Street, Old Saybrook, Connecticut, United States of America

Job Description

Posted Tuesday, August 11, 2026 at 4:00 AM

Optometric Technician I - Eye Doctors -Old Saybrook

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Eye Doctors - Old Saybrook, 75 Main Street, Old Saybrook, Connecticut, United States of America