Practice Manager I

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Children's Hospital of The King's Daughters in Virginia Beach is seeking a Practice Manager I to lead the 24-hour accountability of workflow, performance, and operations for the designated practice. The role includes scheduling, billing, registration, coding, auditing and reimbursement tasks, with reporting to division leadership.

The ideal candidate will have a Bachelor’s degree with 3–5 years of healthcare/management experience, strong communication skills, and proven ability to manage

Qualifications

• Bachelor’s degree in a related field and/or 3-5 years of healthcare/ management experience preferred.
• Management level experience in a hospital or medical group setting with skills in medical insurance, coding and reimbursement preferred.
• Demonstrated excellent written and oral communication and analytical skills.
• Proven ability to plan, manage, establish and maintain a professional work environment.
• Interpersonal skills necessary to direct subordinates and delegate tasks.
• Demonstrated ability to identify problems and implement solutions for operational and organizational functioning.
• Must be highly organized with proven ability to work independently, meet deadlines, prioritize workload, and manage resources and time effectively.
• Technical and professional knowledge and skills unique to the business and / or clinical operations of a medical practice which may include but are not limited to Financial, Human Resources, Information Systems, Billing, Coding, Auditing, Credentialing, Payor, Reimbursement, Risk, Governance, Regulations, Planning and Marketing.

Responsibilities

• Plans and oversees operations and business activities across the designated practice, including scheduling, billing, registration, coding, auditing and reimbursement.
• Provides leadership, education, guidance and professional development to personnel to support daily operations.
• Manages workflow and overall practice operations to maximize physician and staff productivity.
• Develops systems and processes for successful integration and implementation of operational changes.
• Delegates and supervises staff, including recruitment, interviewing, hiring, training, performance reviews and competency assessment.
• Identifies problem areas and monitors performance to foster continuous quality improvement.
• Maintains facilities and equipment to ensure effective operations and timely services.
• Addresses patient, physician, personnel, vendor and organizational concerns promptly and professionally.

Job description

The Practice Manager I is responsible for the 24 hour accountability of work flow, performance, and overall management and operations of the designated practice and other assigned activities. Involves planning and overseeing of all operations and business related activities that may include, but not limited to, surgical and procedural scheduling, billing operations, registration, coding, auditing and reimbursement operations, credentialing, and other practice operations and financial practices. Reports to division leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works collaboratively with department leadership regarding strategic planning, continuous quality improvement, financial/ budget reporting and monitoring.
• Provides leadership, education, guidance, recognition, and professional development to personnel in order to support daily operations.
• Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician/staff productivity.
• Solves problems, makes decisions, develops systems and processes for successful integration and implementation, utilizing organizational and analytical skills.
• Delegates and supervises personnel; facilitates recruitment, interviewing, hiring, training, performance review, corrective action, and competency of staff for performance of job roles.
• Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.
• Maintains physical environment and equipment for effective operations; anticipates and facilitates needs for repair, renovations, and/ or modifications of work environment and equipment for the effective provision of services.
• Provides timely and appropriate resolution to patient, physician, personnel, vendor and organizational concerns or complaints.
• Seeks guidance from leadership and/or upper management given unusual or unanticipated circumstances that require deviation from financial /operational policies and standards of practice.
• Independently carries out and is accountable for daily operations and other activities as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in a related field and/or 3-5 years of healthcare/ management experience preferred.
• Management level experience in a hospital or medical group setting with skills in medical insurance, coding and reimbursement preferred.
• Demonstrated excellent written and oral communication and analytical skills.
• Proven ability to plan, manage, establish and maintain a professional work environment.
• Interpersonal skills necessary to direct subordinates and delegate tasks.
• Demonstrated ability to identify problems and implement solutions for operational and organizational functioning.
• Must be highly organized with proven ability to work independently, meet deadlines, prioritize workload, and manage resources and time effectively.
• Technical and professional knowledge and skills unique to the business and / or clinical operations of a medical practice which may include but are not limited to Financial, Human Resources, Information Systems, Billing, Coding, Auditing, Credentialing, Payor, Reimbursement, Risk, Governance, Regulations, Planning and Marketing.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

Additional Information

CHKDHS is an Equal Opportunity Employer.

• Equal Employment Opportunity is the Law
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]