Practice Manager - Durham, NC

Advanced MedAesthetic Partners, Inc.; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Advanced MedAesthetic Partners, Inc. in Durham, NC, is seeking a Practice Manager to lead daily operations and drive performance. You will supervise staff, optimize workflow, and implement strategies to enhance patient experience and financial results.

The role requires a strong background in business operations, excellent communication, and open availability to cover a busy aesthetic practice schedule. This position offers growth in a premier, AMP-backed network.

Qualifications

• Bachelor’s degree or five years of relevant management experience is preferred.
• Knowledge of P&L and financial management principles.
• Proven leadership acumen with high-level business operations.
• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
• Exceptional communication skills that resonate with both team members and distinguished clientele.
• Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.
• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

Responsibilities

• Command the daily operations of the practice to ensure smooth functioning.
• Supervise staff and delegate tasks to optimize workflow.
• Design and implement strategies to elevate patient experience and business performance.
• Oversee scheduling and ensure timely patient visits.
• Manage inventory and ensure supplies are stocked.
• Oversee KPI management in marketing, PR, and customer engagement.
• Lead recruitment and onboarding with HR.
• Ensure HIPAA compliance and privacy.

Skills

P&L management

Leadership

Operations management

Microsoft Office

Communication

Availability

Education

Bachelor’s degree or 5 years management experience

Tools

Microsoft Office

Job description

Practice Manager - Durham, NC

Advanced MedAesthetic Partners, Inc. Durham, North Carolina, United States

About this position

Who We Are:

Avelureisan award-winning aesthetic practice and a proud partner of Advanced MedAesthetic Partners (AMP). Known for delivering exceptional, natural-looking results, we combine clinical excellence with a luxury patient experience.

We offer a curated collection aesthetic treatments, delivered with gracious hospitality by our team of expert providers. Through a highly personalized, elevated, and seamless experience, we help our clients look and feel their best every day.

We’renot just a med spa…we’rea community of passionate providers, innovators, and industry leaders shaping the future of aesthetics.

Ifyou’rean experienced injector who values artistry, patient relationships, and continued growth, this is whereyou’llthrive.

Why Join Us?

• Industry Recognition: Join an award-winning aesthetic practice


• Elite Environment: Work alongside top-tier injectors and aesthetic professionals


• Growth-Focused Culture: Ongoing training, mentorship, and national AMP network access


• Built for You: A place where your talent is supported, your voice matters, and your impact is recognized


• Support Beyond the Chair: End-to-end business, marketing, technology, and clinical resources to help you thrive

KEY RESPONSIBILITIES:

• Command the daily symphony of operations at the practice, ensuring smooth functioning.


• Supervise staff members and delegate tasks as necessary to optimize workflow.


• Design and implement strategies that elevate both patient experience and business performance.


• Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.


• Participate in the financial narrative through strategic P&L oversight.


• Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.


• Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.


• Foster an environment where luxury meets genuine care.


• Transform patient feedback into refined service experiences with professionalism and grace.


• Foster a positive and welcoming atmosphere for patients to enhance their experience.


• Policy and procedure development:


• Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.


• Inventory management:


• Manage inventory and supplies, ensuring that all products are stocked and available for use.


• Perform End of Month and daily inventory audits to catch and correct any variances in inventory.


• Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.


• Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.


• Manage and maintain patient records ensuring that all information is accurate and up-to-date.


• Safeguard client confidentiality and privacy in accordance with HIPAA regulations.


• Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals.


• Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.


• Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.


• Develop and implement marketing strategies to promote the spa and attract new patients.


• Nurturing team brilliance:


• Create an environment where teams flourish and embody our commitment to excellence.


• Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.


• Take ownership of recruitment and onboarding process for open positions in collaboration with HR.


• Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.


• Address employee concerns with professionalism, self-regulation, and empathy.


• Regulatory compliance:


• Ensure that the Practice is compliant with all state and federal regulations related to healthcare, safety, and sanitation.


• Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.


• Adhere to the clinical compliance processes and procedures established by the AMP Clinical team.


• All other duties as assigned.

EXPERIENCE:

• Bachelor’s degree or five years of relevant management experience is preferred.


• Knowledge of P&L and financial management principles.


• Proven leadership acumen with high-level business operations.


• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.


• Exceptional communication skills that resonate with both team members and distinguished clientele.


• Open availability: Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.


• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

PHYSICAL REQUIREMENTS:

• This position requires knowledge of various aspects of patient care.


• Must possess good organizational skills to balance clerical and clinical duties.


• This position requires frequent walking, sitting, standing, and bending.


• Frequent talking and listening when giving instructions and explanations.


• Frequent use of the phone, computer, and other clinic technologies.


• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.

ACKNOWLEDGEMENT

An employee signature indicates the employee's understanding of the position details, essential duties and responsibilities, requirements, and qualifications of the job title.