Practice Manager at The Sound Cat Veterinary Hospital

Heartland Veterinary Partners; Wilmington (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking veterinary practice as a Practice Manager, where your leadership will drive operational excellence and client satisfaction. You will oversee business functions, support a dedicated team, and ensure the highest standards of veterinary care. With a focus on strategic planning, financial performance, and team development, this role offers a unique opportunity to make a significant impact in a state-of-the-art facility. If you are passionate about veterinary medicine and have a knack for managing complex operations, this position is perfect for you.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonuses

Professional development opportunities

Employee Assistance Program

DVM Referral Program

Qualifications

• At least 2 years of experience as a Practice Manager in veterinary medicine.
• Strong communication and client service skills are essential.

Responsibilities

• Manage financial performance and drive revenue growth.
• Oversee expenses, inventory, and ensure compliance with regulations.
• Develop and implement marketing strategies for practice growth.

Skills

Business acumen

Client service

Organizing and planning

Leadership and motivation

Problem-solving

Data analysis

Communication skills

Education

High school diploma or equivalent

Additional degrees or certifications

Tools

MS Office

Job description

Practice Manager at The Sound Cat Veterinary Hospital

Join to apply for the Practice Manager at The Sound Cat Veterinary Hospital role at Heartland Veterinary Partners

Practice Manager at The Sound Cat Veterinary Hospital

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Join to apply for the Practice Manager at The Sound Cat Veterinary Hospital role at Heartland Veterinary Partners

About The Sound Cat

The Sound Cat was founded in 2006 with the mission to provide top-quality feline healthcare. Our state-of-the-art facility offers feline-only wellness, surgical, diagnostic, and specialty veterinary services.

Our Facilities

We are AAHA accredited, ensuring the highest standards of veterinary medicine. Our hospital is spacious, well-maintained, and equipped with advanced technology including:

• Digital radiology
• Ultrasound
• Full in-house laboratory
• Surgical suite with laser, anesthesia, and heating systems
• Dental suite
• Tonopen and Digital Retinal Imaging
• Endoscopy and Rhinoscopy

The Role

Reporting to the Regional Director of Operations, the Practice Manager oversees all business functions, supports the practice team, and partners with the Managing Doctor to ensure successful operations, client satisfaction, and practice growth. Key focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The ideal candidate has at least 2 years of experience as a Practice Manager in veterinary medicine.

Core Competencies

• Business acumen
• Client service
• Organizing and planning
• Self-development
• Leadership and motivation
• Data analysis and evaluation
• Problem-solving and improvement
• Managing complexity and change
• Coaching and development
• Collaboration and relationship building

Responsibilities

• Manage financial performance and drive revenue growth
• Oversee expenses, inventory, and pricing
• Support budget planning and performance analysis
• Ensure compliance with regulations and safety standards
• Maintain practice environment and technology
• Manage staff scheduling, payroll, and vendor relationships
• Handle client feedback and practice improvement initiatives
• Develop and implement marketing strategies
• Build relationships with stakeholders and support team development
• Support practice operations and team engagement activities

Requirements/Qualifications

• Full-time, on-site, with weekend availability
• High school diploma or equivalent; additional degrees or certifications a plus
• Ability to lift patients and equipment
• Knowledge of OSHA safety standards
• Proficient in MS Office and office technology
• Basic math skills, including medication calculations
• Strong communication and client service skills

Benefits

• Paid time off
• Health, dental, and vision insurance
• Retirement plan
• Bonuses and professional development opportunities
• Employee Assistance Program
• DVM Referral Program

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Veterinary Services