Practice Manager at Aidmore Animal Clinic

Heartland Veterinary Partners; Augusta (GA); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading veterinary services provider is seeking a Practice Manager for Aidmore Animal Clinic in Augusta, GA. The role involves overseeing practice operations, ensuring client satisfaction, and managing a dedicated team. Ideal candidates will have strong business acumen and a passion for animal care, with responsibilities spanning HR, marketing, and operational improvements. Competitive salary and benefits offered.

Benefits

Paid time off

Health/dental/vision insurance

Retirement benefits

Bonuses

Professional development

Employee Assistance Program

Pet Discount

Qualifications

• Full-time, on-site with weekend availability.
• Knowledge of OSHA safety procedures and client service experience required.

Responsibilities

• Manage practice financial performance and oversee inventory.
• Ensure daily operations support high-quality patient care.
• Lead team development and conduct performance evaluations.

Skills

Business Acumen

Client Service and Customer Support

Organizing and Planning

Learning and Self-Development

Motivating and Inspiring

Investigating, Analyzing, and Evaluating

Solving and Improving

Managing Complexity and Ambiguity

Change Management

Developing and Coaching

Cooperation and Collaboration

Education

High school diploma or equivalent

Job description

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Practice

Aidmore Animal Clinic is a full service animal hospital serving Augusta, Fort Gordon, Martinez, and the surrounding areas in GA and SC. Beyond first-rate pet care, our veterinary clinic provides a comfortable, kid-friendly, and calm environment.

More About The Role

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctors (MDVMs) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVMs, the Practice Manager is responsible for ensuring profitability, growing the business, and protecting the practice legacy for both locations. The focus areas include Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen, and enjoy leading and developing a team. Additionally, they should ensure the practice has engaged and productive teams that drive high-quality patient care and exceptional client service.

Annual Salary: $65,000.00 - $70,000.00, depending on experience.

Competencies

• Business Acumen: Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer Support: Serving and supporting clients with their needs; ensuring all activities result in high client satisfaction, with the client and patients at the center of everything.
• Organizing and Planning: Making plans, organizing, and structuring work; setting priorities and establishing goals with clear timeframes.
• Learning and Self-Development: Developing knowledge, skills, and capabilities; seeking feedback and continuously growing.
• Motivating and Inspiring: Motivating others, mobilizing the team, and creating an engaged culture.
• Investigating, Analyzing, and Evaluating: Reviewing practice performance, analyzing data, and making informed decisions.
• Solving and Improving: Making improvements, solving problems creatively, and navigating conflicts resiliently.
• Managing Complexity and Ambiguity: Working effectively in unfamiliar or ambiguous situations, remaining calm under pressure.
• Change Management: Supporting and leading change initiatives, communicating effectively, and engaging others.
• Developing and Coaching: Building team capabilities through coaching, feedback, and development plans.
• Cooperation and Collaboration: Building relationships with stakeholders, leveraging partnerships to enhance performance.

Essential Responsibilities

• Manage practice financial performance, including revenue growth and expense control.
• Oversee inventory, pricing, budgeting, and performance reporting.
• Ensure daily operations support high-quality patient care and client satisfaction.
• Maintain regulatory compliance and practice safety standards.
• Manage staff scheduling, payroll, and vendor relationships.
• Collaborate on marketing strategies and community engagement.
• Lead team development, conduct performance evaluations, and ensure compliance with policies.
• Support practice growth initiatives and operational improvements.

Requirements/Qualifications

• Full-time, on-site, with availability on weekends when needed.
• High school diploma or equivalent; additional qualifications a plus.
• Ability to lift patients and equipment up to 25 pounds, with assistance for heavier loads.
• Knowledge of OSHA safety procedures, computer skills, and client service experience.

Benefits Offered

• Paid time off, health/dental/vision insurance, retirement benefits, bonuses, and professional development.
• Employee Assistance Program, Pet Discount, and other perks.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: Veterinary Services