Practice Manager

ccpcareers; Town of Colonie (NY); On-site; USD 76,000 - 90,000; Full time

Job summary

Community Care Physicians in the Capital District area is seeking experienced Practice Managers to lead primary care and specialty offices. Candidates should have healthcare leadership experience, strong customer service, and business acumen to drive practice transformation and staff development.

CCP emphasizes teamwork, confidentiality, and high-quality patient care, with compensation ranging from $76,000 to $90,000 annually.

Qualifications

• Bachelor's degree in health or business administration preferred.
• Five years of medical office experience including three years in a supervisor/management capacity, in the healthcare industry preferred.
• Clinical management experience as an RN or LPN is strongly preferred.
• Effective communication skills in answering patient inquiries and maintaining high patient service standards.
• Maintain confidentiality, discretion, professionalism and the ability to work independently.
• Solid interpersonal skills to build positive working relationships while delivering quality service.
• Strong knowledge of medical billing and computer systems/applications.

Responsibilities

• Oversee day-to-day office operations including patient registration, appointments, referrals, and invoices.
• Manage practice initiatives such as PCMH, EPC, CPCI, and NCQA for practice transformation.
• Coordinate training and staff development; organize productivity reports.
• Analyze data on patient outcomes, QA, goals, and performance issues.
• Prepare payroll accurately following CCP procedures.
• Create schedules for providers in EMR and ensure patient confidentiality.
• Collaborate with HR on employee relations, recruitment, and benefits.

Skills

Customer service

Leadership

Communication

Confidentiality

Problem solving

Education

Bachelor��s degree in health or business administration

Tools

EMR software

Medical billing systems

Job description

We are seeking Practice Managers at Community Care Physicians!

Community Care Physicians is searching for experienced, motivated leaders who are interested in Practice Manager opportunities in the Capital District area. CCP offers opportunities for both primary care and specialty care offices!

Why work at CCP?

For many of us at Community Care Physicians (CCP), taking care of people isn't just the career we have today, it's the passion we've had our entire lives. The highest priority of everyone at CCP is to deliver top quality and efficient health care to our patients and doing so in a manner that promotes professional satisfaction. CCP is a physician-owned medical practice with over 1900 employees, including more than 420 practitioners. We have over 70 practices located in Albany, Montgomery, Rensselaer, Saratoga, Schenectady, and Warren counties.

The ideal candidate will have prior experience working in healthcare with strong customer service skills and a keen business sense.

Some responsibilities include:

• Oversee all aspects of day-to-day office operations including the coordination of all office tasks and duties, patient registration, telephone reception and triage, appointments, referrals, ordering of supplies, review of purchase orders and invoices, review of packing slips and forwarding of packing slips to purchasing clerk, reviewing all invoices and forwarding to accounting department for payment, and maintenance and ordering of all equipment, furnishings and instruments.
• Manage primary care practice initiatives such as PCMH, EPC, CPCI, and NCQA to facilitate practice transformation.
• Coordinate, schedule, implement and make recommendations regarding training and staff development.
• Organize, improve and provide reports on the productivity of the administrative staff and providers.
• Compile and analyze data on patient outcomes, QA, goal achievement, work studies and performance issues.
• Prepare payroll accurately and in a timely fashion, in accordance with established Community Care procedures.
• Prepare software templates and assist with creating schedules for all providers in EMR.
• Create and ensure a working environment that protects patient confidentiality and the privacy of medical information.
• Work with Site Medical Manager and Human Resources regarding employee relation issues, recruitment, benefits, corrective action and terminations, according to established Community Care procedures.
• Work closely with administration staff by providing information necessary for credentialing all practitioners at the Site.
• Work closely with administration and laboratory staff to help resolve demographic and/or billing errors.
• Work with practitioners and administration staff to ensure accurate, compliant coding and charge entry.

If you’re passionate about leading teams and problem-solving,

Compensation: $76,000 - $90,000 Annually

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications include:

• Bachelor's degree in health or business administration preferred.
• Five years of medical office experience including three years in a supervisor/management capacity, in the healthcare industry preferred.
• Clinical management experience as an RN or LPN is strongly preferred.
• Effective communication skills in answering patient inquiries, whether by telephone or in person; while maintaining high standards for patient service.
• Maintain a high level of confidentiality, discretion, professionalism and work well independently.
• Solid interpersonal skills to establish/maintain cooperative and productive relationships while providing quality service.
• Strong knowledge of medical billing and computer systems and applications.
• Ability to work cohesively and inter-departmentally building positive working relationships.