Practice Manager

ccpcareers; New York (NY); On-site; USD 76,000 - 90,000; Full time

Job summary

Charlton Family Medicine in New York is seeking a full-time Practice Manager to lead day-to-day operations and drive business performance. The role supports patient registration, triage, appointments and billing workflows, while overseeing staff productivity and confidentiality.

The ideal candidate brings healthcare experience, strong customer service, and a business-savvy mindset to coordinate training, payroll, and provider schedules within an EMR environment.

Qualifications

• Bachelor's degree in health or business administration preferred.
• Clinical management experience as an RN or LPN strongly preferred.
• BSN from an accredited school of nursing, with NYS RN license preferred.

Responsibilities

• Oversee all day-to-day office operations including patient registration, reception, triage, appointments, referrals, supplies, invoices and purchasing.
• Manage value-based care efforts such as NCQA PCMH, EPC, and other transformation initiatives.
• Coordinate training and staff development; organize productivity reports for admin and providers.
• Analyze data on patient outcomes, QA, goal achievement, and performance issues.
• Prepare payroll accurately and timely per Community Care procedures.
• Assist with schedules for providers in EMR; protect patient confidentiality.
• Coordinate credentialing with Site Medical Manager and HR; address employee relations.

Skills

Effective communication

Leadership

Healthcare experience

Staff development

Education

Bachelor's degree in health or business administration

BSN from an accredited nursing program

NYS RN license

Tools

Medical billing software

EMR systems

Accounting software

Job description

Charlton Family Medicine is hiring a full-time Practice Manager to join their team!

This is a 40 hour work week, Monday-Friday. Hours may vary to support business needs of the practice.

The ideal candidate will have prior experience working in healthcare with strong customer service skills and a keen business sense.

Some responsibilities include:

• Oversee all aspects of day-to-day office operations including the coordination of all office tasks and duties, patient registration, telephone reception and triage, appointments, referrals, ordering of supplies, review of purchase orders and invoices, review of packing slips and forwarding of packing slips to purchasing clerk, reviewing all invoices and forwarding to accounting department for payment, and maintenance and ordering of all equipment, furnishings and instruments.
• Manage primary care practice value-based care efforts such as NCQA PCMH, EPC, and others to facilitate practice transformation.
• Coordinate, schedule, implement and make recommendations regarding training and staff development.
• Organize, improve and provide reports on the productivity of the administrative staff and providers.
• Compile and analyze data on patient outcomes, QA, goal achievement, work studies and performance issues.
• Prepare payroll accurately and in a timely fashion, in accordance with established Community Care procedures.
• Prepare software templates and assist with creating schedules for all providers in EMR.
• Create and ensure a working environment that protects patient confidentiality and the privacy of medical information.
• Work with Site Medical Manager and Human Resources regarding employee relation issues, recruitment, benefits, corrective action and terminations, according to established Community Care procedures.
• Work closely with administration staff by providing information necessary for credentialing all practitioners at the Site.
• Work closely with administration and laboratory staff to help resolve demographic and/or billing errors.
• Work with practitioners and administration staff to ensure accurate, compliant coding and charge entry.

Compensation: $76,000 - $90,000 annually

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications include:

• Bachelor's degree in health or business administration preferred.
• Clinical management experience as an RN or LPN is strongly preferred.
• BSN from an accredited school of nursing preferred, with valid NYS RN license.
• Five years of medical office experience including three years in a supervisor/management capacity, in the healthcare industry preferred.
• Effective communication skills in answering patient inquiries, whether by telephone or in person; while maintaining high standards for patient service.
• Maintain a high level of confidentiality, discretion, professionalism and work well independently.
• Solid interpersonal skills to establish/maintain cooperative and productive relationships while providing quality service.
• Strong knowledge of medical billing and computer systems and applications.
• Ability to work cohesively and inter-departmentally building positive working relationships.