Practice Manager

Align ENT + Allergy; Sterling Heights, Northern (MI, KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Lakeshore Ear, Nose and Throat is seeking a dynamic Practice Manager to oversee daily operations across our ENT and allergy clinics. This in-person role requires travel to multiple sites and strong leadership to align staff and processes with best practices.

You will manage budgets, patient flow, staff development, and regulatory compliance, ensuring exceptional patient experiences while improving efficiency across all locations.

Qualifications

• Bachelor's degree in healthcare administration or related field; preferred but not required.
• 5+ years of healthcare management experience, preferably multi-site.
• Strong knowledge of practice operations, revenue cycle management and compliance.
• Proficiency with EHR and practice management software.

Responsibilities

• Operational Oversight: manage daily operations across sites for efficiency and regulatory compliance.
• Staff Leadership: recruit, train, and supervise practice staff with focus on development.
• Financial Management: monitor budgets, forecasts, and cost control; analyze key metrics.
• Patient Experience Enhancement: improve satisfaction and retention through process improvements.
• Cross-Functional Collaboration: coordinate with revenue cycle, billing, and compliance teams.
• Regulatory Compliance: ensure HIPAA/OSHA and other standards are followed; audit as needed.
• Standardized Practices: develop procedures to ensure consistency across all sites.
• Performance Metrics: report trends to leadership and drove data-guided decisions.

Skills

Staff leadership

Operational optimization

Financial acumen

Data-driven decision making

Communication

Education

Bachelor's degree in healthcare administration

Tools

EHR software

Practice management software

Job description

## DescriptionWe are seeking a dynamic Practice Manager for Lakeshore Ear, Nose and Throat. Lakeshore has locations in St. Clair Shores, Grosse Pointe, Warren, Sterling Heights, Macomb and Auburn Hills. This position supports twelve physicians and 70+ team members. This is an in-person position and weekly travel to each of our sites is required.**Job Overview**The Practice Manager plays a vital role in overseeing the efficient and effective operations of our clinics. The ideal candidate will bring a strong background in medical practice management, particularly in the fields of ENT and allergy care.This position requires a strategic thinker with excellent leadership skills who is able to foster a positive work environment while maintaining high levels of patient satisfaction. You will be responsible for managing daily operations, including staff coordination, budgeting, and compliance with healthcare regulations. Your expertise will contribute to the implementation of best practices that ensure seamless patient flow and enhanced service delivery.Utilizing your exceptional communication skills, you will liaise with physicians, support staff, and patients, ensuring that everyone is informed and engaged. You will also have the opportunity to implement innovative systems and processes that improve efficiency and patient care.**Responsibilities*** **Operational Oversight:** Manage daily operations of practice location, ensuring compliance with organizational policies and healthcare regulations. Optimize workflow efficiency and patient flow to enhance the overall patient experience.* **Staff Leadership:** Recruit, train, and supervise practice staff across site. Foster a positive work environment, encouraging professional development and teamwork among personnel.* **Financial Management:** Monitor financial performance of practice, including budgeting, forecasting, and cost control. Analyze key metrics to identify opportunities for operational improvements and profitability.* **Patient Experience Enhancement:** Implement strategies to improve patient satisfaction and retention. Address patient feedback and concerns effectively, promoting a patient-centric culture across all practice locations.* **Cross-Functional Collaboration:** Work closely with the revenue cycle, billing, and compliance teams to ensure seamless integration of operations and adherence to financial policies.* **Regulatory Compliance:** Ensure compliance with all relevant healthcare regulations, including HIPAA, OSHA, and other applicable standards. Conduct regular audits and implement corrective actions as needed.* **Standardized Practices:** Develop and maintain standardized operational procedures and policies across all sites to promote consistency and efficiency in practice operations.* **Performance Metrics:** Establish and analyze practice performance metrics, reporting trends and outcomes to senior leadership. Use data-driven insights to guide operational decisions.We offer a comprehensive benefits package including:* Medical, dental and vision insurance the first of the month after hire* Company paid short and long term disability* Company paid life insurance* 401k with an employer contribution* Generous Paid Time Off* Paid holidays including floating holidaysThis position offers an engaging work environment where professionalism, organization, and excellent communication are valued. The successful candidate will play a vital role in ensuring smooth daily operations while delivering outstanding service to clients and visitors alike.If you are a results-oriented individual with a passion for healthcare management and a commitment to excellence, we invite you to apply and be a part of our mission to provide superior ENT and allergy services to our community.## Qualifications* Bachelor's degree in healthcare administration, business administration, or a related field., preferred, not required* 5+ years of experience in healthcare management, preferably in a multi-site practice setting* Strong understanding of practice operations and revenue cycle management* Proven leadership skills with the ability to motivate and develop teams* Excellent organizational and communication skills* Ability to analyze complex data and drive operational improvement initiatives* Familiarity with healthcare regulations and compliance standards* Proficient in electronic health record (EHR) and practice management software