Practice Manager

AEG Vision; Redmond (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO and Holidays

Job summary

AEG Vision is seeking a Practice Manager for our Redmond, WA location. You will lead the staff, mentor team members, and align operations with Acuity Way values to deliver exceptional patient experiences and growth.

The role focuses on coaching, performance management, and profitability while maintaining high standards in eye care services and insurance acceptance.

Qualifications

• 3-5 years of leadership experience in a professional setting.
• Bachelor's or related degree required; hospitality/business preferred.
• Excellent verbal and written communication skills; optician certification preferred.

Responsibilities

• Lead the practice team to meet financial and service targets.
• Develop coaching and mentoring programs for staff.
• Drive top-line sales, manage payroll, and controll expenses.
• Ensure professional eye exams, medical services, and vision insurance acceptance.
• Collaborate with OD partners to deliver quality patient experiences.

Skills

Leadership Experience

People Management

Communication Skills

Education

Bachelor's Degree in Hospitality, Business, or related field

Optician Certification preferred

Job description

Job Description

The Practice Manager “PM” has accountability of all aspects of the location business operations. As a team leader at a “people first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for “keeping score” and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the “Acuity Way.”

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of expectations for performance
• Sets the standard for a remarkable patient services and experiences utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
• Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
• Learns quickly and adapts to facing new problems; works to solve for a creative solution
• Relentless style to achieving results and development of others sharing best practices withing AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Requirements

• 3-5 years of professional setting background with leadership capacity
• Business Degree in Hospitality, Business, or related experience in management field
• Excellent Verbal and Written Communication Skills
• Optician Certification preferred

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office

Redmond, Washington, USA

Full-time