Practice Manager

AEG Vision; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision, Bellevue, WA, is seeking a Practice Manager to lead operations and coach staff to deliver outstanding patient experiences. You will drive top-line sales, optimize profitability, and ensure compliance with the Acuity Way across the practice.

You will work with OD partners, HR, and leadership to recruit strong talent, mentor teams, and sustain service excellence in a fast-paced eye-care environment.

Qualifications

• 3–5 years of leadership experience.
• Business degree in hospitality or related management field.
• Excellent verbal and written communication skills.
• Optician certification preferred.

Responsibilities

• Lead and develop a high-performing team.
• Improve practice performance and solve operational issues.
• Align staff with Acuity Way and patient service standards.
• Partner with HR and District Manager to meet goals.
• Ensure profitability and top-line sales while controlling payroll.

Skills

Leadership

Communication

Hospitality

Education

Hospitality/Business Degree

Job description

Job Description

The Practice Manager “PM” has accountability of all aspects of the location business operations. As a team leader at a “people first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for “keeping score” and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the “Acuity Way.”

Bellevue, Washington, USA

Full-time

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of expectations for performance
• Sets the standard for a remarkable patient services and experiences utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
• Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
• Learns quickly and adapts to facing new problems; works to solve for a creative solution
• Relentless style to achieving results and development of others sharing best practices withing AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Requirements

• 3-5 years of professional setting background with leadership capacity
• Business Degree in Hospitality, Business, or related experience in management field
• Excellent Verbal and Written Communication Skills
• Optician Certification preferred

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office