Practice Manager

One to One Health; Peoria (IL); On-site; USD 48,216 - 55,104; Full time

Job summary

Rivian’s onsite employee health clinic in Peoria, IL is seeking a Practice Manager to oversee daily operations and staff, ensuring a high-quality patient experience.

You will coordinate scheduling, EMR, supplies, and HIPAA compliance while leading a team and interacting with clinical leaders.

This role requires strong organizational and supervisory skills and the ability to travel between sites.

Qualifications

• Highschool degree or equivalent; associates preferred.
• Two years of medical office experience.
• Experience with outpatient clinic workflow and scheduling.
• Willing to travel between sites.
• BLS certification.
• Active LPN or RN license preferred.
• At least two years of supervisory experience in medical office.

Responsibilities

• Manage day-to-day staff scheduling, operations and supervision.
• Verify time sheets and approve before payroll deadlines.
• Ensure patient needs are met and resolve complaints.
• Monitor patient throughput, wait times and satisfaction.
• Coordinate clinical services including access, scheduling, EMR and supplies.
• Ensure HIPAA compliance.
• Serve as on-site resource to support patients, staff and providers.
• Maintain office facilities and equipment.
• Communicate issues to management promptly.
• Collaborate with clinical leaders on staff reviews and disciplinary actions.
• Assist with other duties as assigned.

Skills

Communication

Microsoft Office

EMR familiarity

Multi-tasking

Professionalism

Organization

Leadership

English literacy

Oral & written communication

Education

High School Diploma or equivalent

Associate degree preferred

BLS Certification

Licensed Practical Nurse or Registered Nurse preferred

Tools

EMR Systems

Microsoft Office

Job description

Practice Manager

Rivian - Peoria, IL 61614

Overview

Salary Range: $35.00 - $40.00 Hourly

Position Type: Full Time

Job Shift: Day

Description

Position Summary: The Practice Manager is responsible for the successful daily operations and supervision of staff at the assigned onsite employee health clinic. Additionally, this position is responsible for ensuring an excellent environment and exceptional experience is provided to each patient we serve. This is an exciting opportunity to be a part of a growing company focused on finding innovative ways to exceed the expectations of our patients and customers.

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.
• Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.
• Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.
• Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary.
• Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.
• Responsible for ensuring compliance with HIPAA.
• Serve as on-site resource to support patients, staff and providers and train new team members.
• Ensure that office facilities and equipment are well maintained.
• Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.
• Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.
• Assist with other duties as assigned.

REQUIRED SKILLS/KNOWLEDGE

• Strong communication skills, including active listening and empathy.
• Proficient in basic technology (Microsoft products, etc).
• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
• Ability to multi-task and work independently with excellent organizational skills.
• Must possess a strong sense of professionalism
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

Qualifications

QUALIFICATIONS/EXPERIENCE

• Highschool degree or equivalent required, Associates degree in related field preferred
• Two years of medical office experience
• Working knowledge of outpatient clinic workflow and scheduling
• Willing to travel between multiple sites
• BLS Certified
• Active LPN or RN License preferred
• At least two years of supervisory experience in a medical office, outpatient setting preferred.