Practice Manager

One to One Health; Columbus (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

One to One Health in Columbus, IN is seeking a Practice Manager to oversee daily operations at the onsite employee health clinic. You will supervise staff, manage scheduling, and ensure a high-quality patient experience.

The role requires strong communication, organizational and leadership skills, with travel between sites and proficiency with EMR systems. A high school diploma is required, with an associate degree preferred and BLS certification expected.

Qualifications

• High school diploma or equivalent is required; an associate degree is preferred.
• Two years of medical office experience are required.
• Working knowledge of outpatient clinic workflow and scheduling.
• Willingness to travel between multiple sites.
• BLS Certification is required.
• Active LPN or RN license is preferred.
• At least two years of supervisory experience in a medical office is preferred.

Responsibilities

• Oversee day-to-day staff scheduling, operations, and supervision of the clinic.
• Ensure accurate time sheets and payroll deadlines.
• Address patient needs, monitor feedback, and resolve complaints.
• Monitor patient through-put, wait times, and satisfaction with improvement projects.
• Coordinate clinical services including patient access, scheduling, EMR management and supply management.
• Ensure HIPAA compliance.
• Serve as on-site resource for staff and providers and train new team members.
• Maintain office facilities and equipment.
• Communicate issues to management promptly including escalations.
• Collaborate with clinical leaders on staff reviews and disciplinary actions.
• Assist with other duties as needed.

Skills

Communication

Technology proficient

EMR familiarity

Multi-tasking

Professionalism

Organizational skills

Supervisory leadership

English communication

Instruction adherence

Physical stamina

Education

High School Diploma or equivalent

Associate degree preferred

BLS Certification

Active LPN or RN license preferred

Tools

Electronic Medical Record (EMR) systems

Job description

Practice Manager

1367 - NDC - Columbus, IN 47201

Overview

Position Type: Full Time

Job Shift: Day

Description

Position Summary: The Practice Manager is responsible for the successful daily operations and supervision of staff at the assigned onsite employee health clinic. Additionally, this position is responsible for ensuring an excellent environment and exceptional experience is provided to each patient we serve. This is an exciting opportunity to be a part of a growing company focused on finding innovative ways to exceed the expectations of our patients and customers.

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.
• Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.
• Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.
• Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary.
• Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.
• Responsible for ensuring compliance with HIPAA.
• Serve as on-site resource to support patients, staff and providers and train new team members.
• Ensure that office facilities and equipment are well maintained.
• Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.
• Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.
• Assist with other duties as assigned.

REQUIRED SKILLS/KNOWLEDGE

• Strong communication skills, including active listening and empathy.
• Proficient in basic technology (Microsoft products, etc).
• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
• Ability to multi-task and work independently with excellent organizational skills.
• Must possess a strong sense of professionalism
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

QUALIFICATIONS/EXPERIENCE

• Highschool degree or equivalent required, Associates degree in related field preferred
• Two years of medical office experience
• Working knowledge of outpatient clinic workflow and scheduling
• Willing to travel between multiple sites
• BLS Certified
• Active LPN or RN License preferred
• At least two years of supervisory experience in a medical office, outpatient setting preferred.