Practice Manager

NHS; Newport (RI); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare practice in Newport, Rhode Island, is seeking a Practice Manager/Trainee Practice Manager to lead operations within a modern healthcare setting. The ideal candidate will bring robust leadership and management skills to deliver high-quality care while navigating the financial and operational needs of the practice. This role will involve strategic vision, departmental management, and direct oversight of clinical and non-clinical staff to ensure compliance and enhance service delivery.

Qualifications

• Experience in healthcare management preferred.
• Understanding of GMS contracts and enhanced services is beneficial.

Responsibilities

• Provide leadership and management for practice operations.
• Ensure compliance with healthcare regulations and governance.
• Manage financial aspects including budgets and reporting.

Skills

Leadership

Communication

Financial Acumen

Organizational Skills

IT Competency

Education

GCSE grade A to C in English and Maths

Previous experience in a similar role

Job description

We have an exciting opportunity for a new Practice Manager/Trainee Practice Manager tojoin our long established, well-regarded Practice situated in the new state ofthe arts, 19 Hills Health and Wellbeing Centre, Ringland.

We are a forward-thinking small practice, with a 6,500-patientlist and an active member of Newport East Network Cluster.

Main duties of the job

The purpose of this position is to provide leadership,strategic vision and management skills to guide and develop the Practice tomeet future quality and business needs, including the delivery of high-qualitypatient care services, maximising profitability and maintaining a pleasant andrewarding working environment.

The successful candidate will need to demonstrate robustleadership and communication skills, be well organised, highly motivated andfinancially astute. They will have delegated responsibility for management ofthe practice, remaining accountable to the Partnership through regularreporting.

The job requires the ability to balance the need for overallstrategic leadership with the requirement to ensure that day-to-day operationalissues are dealt with quickly and effectively. This will entail appropriatedelegation of responsibility to members of the clinical team and other membersof staff, whilst retaining overall accountability.

The post-holder will be responsible for autonomousmanagement of the non-clinical work of clinical and nonclinical staff to ensurethe high quality of reception, administration, secretarial and clinicalservices across the Practice.

The post-holder will be the senior nonclinical figure withinthe practice, leading on practice strategy, ensuring compliance with relevantlegislation and high-quality management practises in conjunction with thePartnership.

About us

Our Practice Team includes 3 GP Partners and 2 Pharmacists, PhysicianAssociate, 2 Practice Nurses, 1 HCA and outstanding administrative staff.

The successful candidate will take responsibility fororganisational leadership, the smooth running of the practice, serviceimprovement and delivery of key targets across all clinical and administrativeareas within the practice.

Candidates who have management experience from any sector are invited to apply. They must have excellent communication skills, leadership skills and IT competency are essential.

Job responsibilities

Main Duties

Governance (systems, processes risk and services)

Maintain a robust clinical governance structure

Responsible for information governance, including ensuringthat good information governance principles are in place and understoodthroughout the practice and for GDPR, legal compliance of informationgovernance and submission of relevant information (IG Toolkit)

Co-ordinate the process of clinical audit and submission ofrelevant information (CGPSAT) under local / national Clinical Governancearrangements.

Ensure results of clinical audit are disseminated withaction taken in response to findings

Develop and disseminate all relevant policies, procedures,standards and guidance to all GPs and staff; review and update regularly

Oversee and implement an effective risk management system,ensuring compliance with legal requirements.

Maintain systems to minimise risk, identify potentialproblems and operate an incident policy compliant with information governance

Ensure practice is compliant with GDPR.

Ensure there is a robust Research Governance system in thepractice where any research work is undertaken.

PR and Patient involvement

Ensure the efficient provision of high-quality reception andadministrative services to patients

Produce and update practice information and evaluate theeffectiveness and quality of this in both electronic and paper formats

Develop the public profile of the practice through socialmedia and raise local awareness of the Practice and the services it provides

Operate an effective complaints management system, compliantwith current Welsh Government requirements.

Oversee effective financial management systems, reporting tothe partners as appropriate

Understand and report on the financial implications ofcontract and legislation change

Manage practice budgets effectively and establish andmaintain systems to maximise income.

Identify opportunities to increase income and report areasof underperformance.

Support the partners in contractually meeting clinicaltargets from NHS Wales

Reconcile monthly statement of contractual payments againstpractice records, analyse information and address all financial inconsistencies

Monitor and report progress against contractual requirementsand ensure maximum profit attained

Manage Practice accounts; submit year-end figures promptlyand liaise with the Practice Accountants

Manage appropriate systems for handling and recording ofcash and cheques and petty cash

Monitor cashflow, prepare regular forecasts and reports tothe partners

Responsibility for settlement of accounts, with automatedpayments, online banking, cheques etc.

Operate payroll and pensions functions and ensure thatrobust procedures are in place for PAYE and NHS pensions systems in line withHMRC and NHS Pensions agency requirements and that financial andconfidentiality controls are in place

Ensure GP partner monthly drawings are paid in line with thePartnership Agreement in liaison with Practice Accountants

Monitor insurance policies and ensure payments are kept upto date, review policies meet the needs of the practice regularly

Prepare a business case for any potential financialdevelopments, identifying need, resources required, value for money and animplementation plan

Human Resources

Authorise and organise staff recruitment

Make recommendations on partner recruitment

Lead the recruitment and selection process when appointingmembers of the practice team including GPs

Evaluate, organise and oversee staff induction and training.

Ensure that all clinical staff working in the practice areregistered with the appropriate professional body and that they have thenecessary indemnity cover in place

Undertake detailed workload analysis for all staff,arbitrate on issues of workload; undertake skill-mix review, successionplanning and implement necessary changes.

Identify practice staff training needs through trainingneeds analysis; organise in-house training in line with identified need;identify and facilitate appropriate external training

Keep up to date with employment legislation and ensure thatall practice policies and paperwork (including contracts of employment) complywith statutory requirements; make amendments as necessary; promote goodemployment practices

Manage practice discipline and grievance procedures for allstaff

Develop and implement effective staff appraisal andmonitoring systems.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths.
• Previous experience in a similar role.
• Good knowledge of the GMS contract, and enhance services, QIF.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.