Operations Manager - Lebanon Pines

The Southeastern Council on Alcoholism and Drug Dependence, Inc.; Lebanon (CT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

403(b) retirement plan with 10% match

Paid holidays and education/training

Licensure reimbursement

Job summary

The Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is seeking an experienced Operations Manager to lead the Lebanon Pines residential campus in Lebanon, CT.

You will supervise staff, manage facility operations, and ensure regulatory compliance to support a safe, therapeutic environment. We offer competitive pay, comprehensive benefits, a 403(b) with 10% employer match after 1 year, paid holidays, and paid education/training.

Qualifications

• Minimum 5 years in behavioral health or residential treatment with facility operations knowledge.
• Minimum 2 years of leadership, supervisory, or team management experience.

Responsibilities

• Oversee day-to-day non-clinical operations of Lebanon Pines residential facility and supervise staff.
• Ensure regulatory compliance, safety, and quality client care across all shifts.
• Lead continuous improvement initiatives and partner with clinical leadership.

Skills

Leadership

Staff supervision

Operations management

Regulatory compliance

Scheduling tools

Digital documentation

Trauma-informed care

Education

Bachelor's degree in human services

Tools

Electronic scheduling tools

Operational data reporting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Operations Manager

Full Time Management Lebanon Pines, Lebanon, CT, US

Salary Range: $70,000.00 To $85,000.00 Annually

Operations Manager | Lebanon, CT

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD)

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking an experienced and operationally driven Operations Manager to lead the day-to-day non-clinical operations of our Lebanon Pines treatment campus — working closely with clinical and program leadership to create a safe, therapeutic, and recovery-focused environment for clients and staff.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful leadership work making a lasting difference in the lives of individuals in recovery

What You'll Do:

As Operations Manager, you will serve as a senior leader at Lebanon Pines — overseeing facility operations, staff supervision, regulatory compliance, and operational excellence across all shifts. You will be a visible, hands‑on presence on campus, partnering with clinical and program leadership to ensure that every aspect of the environment supports quality client care and organizational objectives.

Facility Operations:

• Lead and oversee the day-to‑day non‑clinical operations of the Lebanon Pines residential treatment facility; maintain cross‑shift visibility to promote a collaborative, supportive environment and strong operational oversight across all shifts
• Ensure facility readiness, cleanliness, safety, and compliance with regulatory standards, maintaining a safe and structured therapeutic environment at all times
• Maintain compliance with federal, state, local, and accreditation standards, including those related to substance use treatment, OSHA, fire safety, and workplace safety requirements
• Manage staffing coverage, scheduling, campus operations, and staff performance to maintain safe supervision standards and operational excellence
• Monitor documentation, incident reporting, supervision logs, daily checks, and operational processes to ensure quality, accuracy, and compliance
• Drive continuous improvement through quality initiatives, audits, and implementation of policies and best practices
• Maintain oversight of campus inventory, including client necessities, housekeeping products, and operational supplies to prevent resource deficits
• Oversee facility transportation protocols, ensuring reliable and audited scheduling for client appointments, admissions, and discharges
• Review operational metrics and identify opportunities for process improvement
• Collaborate with program leaders to improve client experience and facility performance
• Serve as operational lead during emergencies, facility events, and significant organizational projects

Supervisory Responsibilities:

• Supervise, coach, and evaluate Recovery Technician Coordinators and direct support staff, fostering a culture of teamwork, professionalism, and trauma‑informed care
• Oversee structured onboarding and ongoing professional development for all Recovery Technician staff to build a strong, engaged team and promote retention
• Consistently enforce policies, code of conduct, and professional boundary standards
• Oversee staffing schedules to manage overtime and ensure safe client‑to‑staff ratios

What You'll Need:

• Bachelor's degree in human services or a related field
• Minimum of 5 years of experience in behavioral health, residential treatment, healthcare, or a related setting with knowledge of facility operations
• Minimum of 2 years of leadership, supervisory, or team management experience with demonstrated coaching, communication, and team development skills; an equivalent combination of education and experience may be considered
• Valid Driver's License with the ability to drive a company vehicle required
• Strong organizational, problem‑solving, and decision‑making skills with the ability to manage competing priorities in a fast‑paced, high‑acuity environment
• Experience enforcing policies, safety standards, and regulatory requirements consistently
• Proficiency in digital documentation systems, electronic scheduling tools, and operational data reporting
• Ability to build collaborative relationships across departments
• Commitment to trauma‑informed care, recovery‑oriented practice, and SCADD's values of diversity, equity, and inclusion

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across southeastern Connecticut. We believe in second chances and the power of recovery — and exceptional operational leadership is what keeps our residential programs running at their best every day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you're ready to lead with excellence and make a meaningful difference, we want to hear from you.

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.