Practice Manager

David Lawrence Center; Naples (FL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Immediate PTO Accrual

Full Benefits W/401k

Professional Development & Tuition

Wellness Programs & EAP

Licensure & Certification Assistance

Job summary

David Lawrence Centers for Behavioral Health is seeking a highly organized Lead Practice Manager to provide senior administrative and operational support across Acute Care Services and the future CCBHC Hospital.

This working lead position will standardize daily practice management while collaborating with Acute Care and Nursing Leadership, Medical Providers, Clinical Leaders, Quality Improvement, Human Resources, Finance, Facilities, Information Technology and others to build scalable systems

Qualifications

• Bachelor's degree in healthcare administration, business administration, behavioral health, public health, human services (PREFERRED; relevant education and progressively responsible experience may be considered)
• 3+ years of administrative, practice-management, healthcare-operations, behavioral-health, or related experience.
• Prior lead, supervisory, project-lead, or program-implementation experience.
• Behavioral-health, acute-care, hospital, crisis-services, CCBHC, or other regulated healthcare experience strongly preferred.
• Experience coordinating multiple priorities, schedules, audits, records, vendors, staff support, and cross-departmental workflows.
• Strong organization, follow-through, communication, problem-solving, and attention to detail.
• Ability to lead through influence, provide clear work direction, and collaborate effectively with clinical and nonclinical teams.
• Ability to manage confidential information and use sound judgment in a fast-paced, high-accountability environment.
• Staying compliant on all trainings, immunizations, and policy/procedure updates.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check.
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience (Credible & EPIC preferred)

Responsibilities

• Strengthen current Acute Care operations while developing the consistent workflows, reliable administrative controls, and operational readiness needed for future CCBHC expansion.
• Provide daily work direction, task coordination, coverage support, and workflow guidance for practice-management functions.
• Serve as an operational resource for administrative questions and barriers, escalating significant concerns to the Director of Acute Care Services.
• Coordinate interviews, onboarding, orientation, schedules, access requests, coverage communication, and routine follow-up for Provider/Practitioners.
• Monitor clinical-record completion, signatures, documentation deficiencies, audit findings, and assigned compliance activities.
• Coordinate operational audits, logs, binders, postings, licenses, permits, medication-room documentation, controlled-substance records, pharmacy records, and environment-of-care checks.
• Prepare programs for AHCA, DCF, CMS, Joint Commission, payer, and internal reviews within the assigned scope.
• Draft and update policies, procedures, workflows, forms, job descriptions, schedules, checklists, and operational tools.
• Create standardized systems that can scale from current Acute Care operations to the future CCBHC hospital and related service lines.
• Prepare data-management reports, trackers, census information, audit tools, and leadership summaries.
• Coordinate ordering, inventory, distribution, purchasing-card documentation, invoices, vendor expenses, and emergency supplies for assigned programs.
• Support orientations, tours, resident and student programs, educational presentations, employee-engagement activities, and special projects.

Skills

Leadership experience

Organizational skills

Communication

Problem-solving

Attention to detail

Cross-functional collaboration

Education

Bachelor's degree in healthcare administration, business administration, behavioral health, public health, human services

Tools

Credible EMR

EPIC EMR

Microsoft Office 365

Job description

Job Title:Lead Practice Manager - Acute Care & CCBHC

Location:Naples, Florida

Company:David Lawrence Centers For Behavioral Health (DLC)

Job Type:Full-Time & Salaried/Exempt

Schedule: Monday-Friday, Target Standard Business Hours

Salary: Starting at $72,000 (Ultimate Compensation based on experience, education, language skills and potential impact)

Hiring Incentives: Immediate PTO Accrual, Full Benefits W/401k, Professional Development & Tuition Programs, Wellness Programs & EAP, Licensure & Certification Assistance.

Summary: David Lawrence Centers for Behavioral Health is seeking a highly organized and collaborative Lead Practice Manager to provide senior administrative and operational support across Acute Care Services and the future Certified Community Behavioral Health Clinic (CCBHC) Hospital.

This is a working lead position helping to standardize daily practice management while carrying an assigned workload. The Lead Practice Manager works closely with Acute Care and Nursing Leadership, Medical Providers, Clinical Leaders, Quality Improvement, Human Resources, Finance, Facilities, Information Technology and others to achieve efficiencies and help build scalable systems and administrative controls for the transition to future CCBHC services.

Key Responsibilities

• Strengthen current Acute Care operations while developing the consistent workflows, reliable administrative controls, and operational readiness needed for future CCBHC expansion.
• Provide daily work direction, task coordination, coverage support, and workflow guidance for practice-management functions.
• Serve as an operational resource for administrative questions and barriers, escalating significant concerns to the Director of Acute Care Services.
• Coordinate interviews, onboarding, orientation, schedules, access requests, coverage communication, and routine follow-up for Provider/Practitioners.
• Monitor clinical-record completion, signatures, documentation deficiencies, audit findings, and assigned compliance activities.
• Coordinate operational audits, logs, binders, postings, licenses, permits, medication-room documentation, controlled-substance records, pharmacy records, and environment-of-care checks.
• Prepare programs for AHCA, DCF, CMS, Joint Commission, payer, and internal reviews within the assigned scope.
• Draft and update policies, procedures, workflows, forms, job descriptions, schedules, checklists, and operational tools.
• Create standardized systems that can scale from current Acute Care operations to the future CCBHC hospital and related service lines.
• Prepare data-management reports, trackers, census information, audit tools, and leadership summaries.
• Coordinate ordering, inventory, distribution, purchasing-card documentation, invoices, vendor expenses, and emergency supplies for assigned programs.
• Support orientations, tours, resident and student programs, educational presentations, employee-engagement activities, and special projects.

Requirements

• Bachelor's degree in healthcare administration, business administration, behavioral health, public health, human services, or a related field (PREFERRED; relevant education and progressively responsible experience may be considered)
• 3+ years of administrative, practice-management, healthcare-operations, behavioral-health, or related experience.
• Prior lead, supervisory, project-lead, or program-implementation experience.
• Behavioral-health, acute-care, hospital, crisis-services, CCBHC, or other regulated healthcare experience strongly preferred.
• Experience coordinating multiple priorities, schedules, audits, records, vendors, staff support, and cross-departmental workflows.
• Strong organization, follow-through, communication, problem-solving, and attention to detail.
• Ability to lead through influence, provide clear work direction, and collaborate effectively with clinical and nonclinical teams.
• Ability to manage confidential information and use sound judgment in a fast-paced, high-accountability environment.
• Staying compliant on all trainings, immunizations, and policy/procedure updates.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE ), Drug Screen and Local Criminal Check.
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience (Credible & EPIC preferred)

Physical Requirements

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role. David Lawrence Centers for Behavioral Health is an Equal Opportunity Employer and a Drug-Free Workplace.