Practice Manager

upperlinehealth; Jacksonville (FL); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

Weekday hours

Collaborative team

Job summary

Upperline Health is seeking a Primary Care Practice Manager to lead the largest clinics with a focus on operational excellence, provider relationships, and business success in our Waycross, GA locations. The PM collaborates with regional leadership and care teams to optimize performance and patient care.

The role requires managing P&L, staffing, scheduling, and daily clinic operations in a fast-paced environment.

Qualifications

• Direct management of a clinic team.
• Healthcare management experience preferred.
• Proven ability to lead diverse stakeholders.
• Experience driving initiatives and achieving goals.
• Excellent computer skills and medical terminology knowledge.
• Experience with Athenahealth EMR is a plus.
• Strong communication and interpersonal skills.
• Thrives in a fast-paced, collaborative environment.
• Exceptional customer service skills.
• Reliable transportation required.

Responsibilities

• Lead execution of in-clinic operational initiatives and coordinate with central, regional leadership and care teams.
• Own clinic P&L and KPIs for fee-for-service and value-based care, including staffing and supplies.
• Build effective teams through partnerships with providers and clinic staff.
• Recruit and hire non-provider clinical roles and manage performance.
• Ensure daily clinic coverage and proper staffing levels.
• Oversee scheduling cadence and high-risk patient referrals.
• Address operational problems quickly and communicate with providers and staff.
• Lead local market outreach to PCPs and referring providers to generate referrals.
• Maintain a positive clinic culture and build trust within the team.
• Make timely, high-quality decisions and report data to leadership.

Skills

Clinic leadership

Stakeholder management

Healthcare management

Communication

EMR experience

Education

Bachelor's in Healthcare Administration

Tools

Athenahealth EMR

Job description

A Specialty Path to Whole-Person Health

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are-providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

Triage is temporary.

Treatment is transformative.

We put patients at the center of value-based care.

WHY JOIN OUR TEAM?

• Competitive compensation
• Generous comprehensive benefit options include medical, dental, vision, 401K and PTO
• Work life balance - regular weekday clinic hours
• Supportive interdisciplinary team

About the Primary Care Practice Manager Role

Practice Managers are important leaders at Upperline Health. PMs manage the largest and busiest clinics in our markets and are directly responsible for operational excellence, provider relationships, and business success in their location. This is a fast-paced role with demands from multiple stakeholders including central teams, providers, and clinic roles. The PM will work collaboratively with Regional Managers, Regional Directors/Regional Vice Presidents, Clinic Leads and providers to solve various operational issues and implement organizational initiatives.

This position will be on-site in our Waycross, GA office.

Primary Care Practice Manager Responsibilities

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership
• Other related duties as deemed necessary by Upperline Health

Primary Care Practice Manager Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR - athenahealth EMR is a plus.
• Must be an effective communicator with excellent grammar and interpersonal skills
• Ability to thrive in a fast-paced, collaborative environment is required
• Exceptional customer service skills
• Reliable transportation is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time