Practice Manager

Columbus Women's Wellness - Psychological & Consulting Services; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Annual bonus

Generous paid time off

Life insurance

Paid parental leave

Job summary

A mental health service provider in Columbus seeks a qualified Practice Manager to oversee the administrative team and enhance practice operations. You will lead daily workflows, maintain systems in technology platforms, and ensure a positive work culture. The ideal candidate will have 3+ years in a healthcare operations role and a degree in business or healthcare administration. This is a leadership position that plays a vital role in improving the quality of client care and staff satisfaction.

Qualifications

• 3+ years’ experience in a healthcare practice operations role.
• Strong interpersonal skills and team management experience.
• Effective in managing metrics and accountability within healthcare settings.

Responsibilities

• Oversee practice staff and daily workflows.
• Maintain and improve systems in EHR/practice management platform.
• Track KPIs and implement plans for improvement.

Skills

Healthcare practice operations

Insurance-based workflows

Team leadership

EHR/practice management systems

People management

Problem-solving

Client relations

Education

Bachelor’s or Master’s in business or healthcare administration

Tools

Google Workspace

Microsoft Office

Job description

At Columbus Women’s Wellness – Psychological & Consulting Services (CWW), we are a mission‑driven, client and provider‑centered practice, dedicated to supporting the mental health of teen girls and women of all ages. As an all‑inclusive group practice of over 35 independent clinical providers and eight staff members, we are seeking a qualified Practice Manager to join our leadership team and make a positive impact on the lives of our clients, staff, and providers.

The Practice Manager will work directly with the President to maintain strong organizational function and a positive work culture. With established strong and efficient workflows, we seek a proactive problem‑solver who will lead CWW’s administrative team with intention and authenticity.

KEY RESPONSIBILITIES

• Oversee practice staff and daily workflows: scheduling, phones, inbox, intake, waitlist, client communication, supply management, facility/location management
• Maintain and improve systems in our EHR/practice management platform and shared technology programs (templates, tasks, automation, workflows)
• Create/update departmental SOPs and ensure consistent execution across departmental teams ▪ Manage unexpected operational challenges
• Work directly with CWW President to assess, develop, and implement key indicators of practice operations
• Coordinate & oversee insurance workflows: benefits verification, authorizations (when needed), claims/denials follow‑up, and A/R visibility ▪ Liaise with Client Accounts/Billing to ensure clean, strong and stable revenue cycles, timely claim submission, and documentation flow
• Track KPIs (conversion rate, no‑show rate, clinician utilization, claim aging/denials), develop and implement plan to strengthen KPIs

Leadership and Team Management

• Foster a supportive, collaborative work environment, managing staff well‑being.
• Supervise and develop administrative staff: hiring/onboarding, training, scheduling coverage, performance feedback, coaching
• Maintain a positive, respectful culture with clear expectations and communication Client Experience & Problem‑Solving: • Ensure excellent, trauma‑informed, professional client interactions
• Handle escalations with warmth and confidence (client concerns, scheduling problems, billing questions)
• Deep knowledge of federal, state, and local regulations, confidentiality laws, and ethical standards in mental healthcare.
• Support HIPAA compliance and consistent practice policies
• Maintaining a growth‑ready approach with capacity planning, clinician utilization support, referral relationships, and scalable systems ▪
• Collaborate with President to identify and implement business development opportunities

WHAT WE’RE LOOKING FOR

• 3+ years’ experience in a healthcare practice operations role (group practice strongly preferred)
• Bachelor’s or Master’s in business or healthcare administration (or equivalent work experience)
• Strong knowledge of insurance‑based workflows (benefits verification, authorizations, claims/denials, A/R basics)
• Familiarity with provider credentialing and contracting processes
• Experienced, positive people manager & leader tasked with building accountability with a supportive approach
• Comfortable with high volume, competing priorities, and confidential/sensitive situations
• Tech‑savvy with EHR/practice management systems and Google Workspace/Microsoft Office
• Experience implementing evidence‑based practices and improving important practice metrics
• A calm, capable operator who can prioritize, communicate clearly, and lead through change.
• Manager who is comfortable with metrics + accountability—without losing the human side of care
• Manager who is energized by building order, improving systems, and supporting a team doing emotionally meaningful work
• A leader who pays attention to business and workflow patterns and is able to communicate and collaborate with President on ways to maintain or strengthen them

WHAT WE OFFER

• Competitive compensation package with annual merit and cost‑of‑living increase
• Annual bonus
• Generous paid time off & 10 paid holidays
• Life insurance
• Paid parental leave
• Work‑life flexibility

WHY THIS ROLE MATTERS

Your work expands access to care. When operations run well, clients are seen faster, providers can stay focused on therapy, and quality improves. You’ll be a true partner to leadership. This isn’t a “keep the lights on” role—it’s a leadership seat with influence, visibility, and ownership. You’ll build sustainable systems. You’ll refine workflows, create a positive presence, and develop a structure that supports both growth and staff wellbeing. You’ll be an important part of the client, provider, and staff journey. Your leadership role is a vital part of the CWW client experience. You’ll be part of a team the supports the safe healing of clients and professional fulfillment of CWW providers and staff.

WHAT YOU’LL GET AT CWW

• Meaning + alignment: A values‑driven women’s mental health mission with leadership that cares about how growth happens—not just growth itself.
• Autonomy + trust: Clear goals, authority to implement changes, and leadership support to make decisions and lead initiatives.
• Growth + development: Opportunity to expand leadership role as the practice scales. Budget/time support for relevant training (leadership, HR ops, healthcare admin, project management).
• Positive & Supportive Culture: A culture that respects boundaries, prioritizes sustainability, and avoids burnout norms. Predictable schedule, work‑life harmony support, and realistic expectations.
• Strong tools + resources: Strong, established administrative team, Modern systems, documented workflows (or the mandate to build them), and a practice that invests in infrastructure.