Physician Practices Office Manager

Jackson County Hospital District; Marianna (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Jackson County Hospital District seeks a Clinic Administrator to oversee daily clinic operations and ensure alignment with hospital policies and controls. You will lead revenue-cycle activities, supervise staff, and drive process improvements to support high-quality patient care.

The role requires managing enrollment, credentialing, and communication with providers, while maintaining compliance and a positive work environment within the clinic.

Qualifications

• Experience leading clinic operations within a hospital or health system.
• Strong knowledge of revenue cycle processes including billing, collections, and regulatory compliance.
• Proven ability to supervise staff, manage schedules, and conduct meetings with leadership.

Responsibilities

• Work independently while ensuring clinic operations align with hospital controls and procedures.
• Develop and maintain clinic policies consistent with hospital standards.
• Oversee billing, collections, insurance payments, accounts payable, and regulatory compliance.

Skills

Clinic operations

Revenue cycle

Staff management

Policy development

Credentialing

Billing & collections

Job description

Description

Duties and Responsibilities

• Work independently while maintaining full accountability for clinic operations in compliance with hospital internal controls, policies, and procedures.


• Develop, implement, and maintain clinic-specific policies while ensuring alignment with hospital standards.


• Oversee revenue cycle functions, including billing, collections, insurance payments, accounts payable, and regulatory compliance.


• Monitor operational performance and proactively identify and implement process improvements.


• Communicate effectively with the Director of Practice Management regarding clinic performance and needs.


• Interview, hire, train, supervise, and, when necessary, terminate clinic staff


• Maintain staff schedules, ensuring appropriate coverage at all times.


• Conduct and document staff meetings to promote communication and teamwork.


• Counsel and develop employees, administer disciplinary actions, and foster a positive work environment.


• Cross-train staff to ensure operational continuity


• Build and maintain professional relationships with providers, medical staff, and referring providers.


• Promote teamwork between clinical and administrative staff


• Ensure compliance with physician contractual agreements.


• Communicate proactively with providers regarding quality of care and revenue opportunities.


• Maintain current provider enrollment, credentialing, and licensure.


• Ensure clinic operations align with the organization’s mission, vision, and quality standards.


• Support adherence to nursing practice guidelines and the applicable code of conduct.


• Collaborate with ancillary services to maintain a safe, clean, and secure environment.


• Assist accounting with payroll, timecard verification, and accounts payable.


• Generate and analyze monthly reports on patient volume, services, and year-over-year comparisons.


• Reconcile financial records, including balancing ledgers to bank statements.


• Collect, open, and distribute daily mail.


• Assist with ordering clinic and office supplies.


• Review explanation of benefits (EOBs), resolve denials, and resubmit claims with appropriate corrections as well as coordinates with the Physician Billing Department on accounts receivable and collections processes.


• Review accounts prior to referral to collections or credit bureaus.


• Work with patients to establish payment arrangements and reduce collection activity.


• Create and manage reports, files, and operational documents.


• Troubleshoot systems and support cross-training efforts.


• Utilize external resources such as Availity, Passport, and other required platforms.


• Coordinate facility maintenance and repair needs.


• Utilize internal tools such as email, calendars, word processing, and spreadsheets.


• Address patient concerns and complaints in a professional manner.


• Perform additional duties as assigned by the director or provider.

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame.


• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital.


• BLS Certification