Practice Lead

Bright Direction Dental; Clyde (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Paid time off and holiday pay

401(k) retirement savings plan with company match

Job summary

Bright Direction Dental in Clyde, Ohio, is looking for a Dental Practice Lead to oversee day-to-day operations, manage staff performance, and ensure a positive patient experience. The ideal candidate will have experience in a dental administrative role, strong organizational skills, and excellent communication abilities. Responsibilities include leading the team, tracking financial performance, and maintaining front office functions. Full-time employees benefit from a robust insurance package and a 401(k) retirement plan with company matching.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Assume responsibility for the day-to-day operations and performance of the practice.
• Lead daily morning huddles and ensure preparedness of schedules.
• Monitor and drive production and collection goals for the practice.

Skills

Organizational abilities

Communication skills

Multitasking abilities

Knowledge of dental terminology

Education

High school diploma or equivalent

Tools

Dental office software

Job description

Dental Practice Lead

Clyde, Ohio

Premier Dental is seeking an enthusiastic Full‑Time Practice Lead to join our team. This role is responsible for the overall day‑to‑day operations and performance of the dental practice. The Practice Lead provides on‑site leadership, ensures front office and coordination functions are completed accurately, monitors production and collection goals, and supports providers and staff in maintaining an efficient and positive work environment. The Practice Lead plays a critical role in team accountability, patient experience, and financial health of the office.

The ideal candidate is professional, compassionate, highly organized, and an excellent communicator. This individual sets the standard for front desk performance, patient interactions, and teamwork. As a working lead, they guide and support front desk staff while collaborating closely with clinical team members. Patient care and meeting patient needs are the top priorities for all employees.

Premier Dental: 510 E. McPherson Hwy., Clyde, OH 43410

Office Schedule

• Monday 10:00 AM - 6:00 PM
• Tuesday 8:00 AM - 5:00 PM
• Wednesday 8:00 AM - 5:00 PM
• Thursday 10:00 AM - 6:00 PM
• Friday 9:00 AM - 3:00 PM

Responsibilities

Practice Leadership and Accountability

• Assume responsibility for the day‑to‑day success and performance of the practice.
• Maintain visibility into all staff roles, responsibilities, schedule, and task completion.
• Lead daily morning huddles and ensure preparedness of schedules, metrics, and priorities.
• Schedule and lead monthly staff meetings in partnership with the Area Manager.
• Partner with Area Manager to conduct staff performance reviews.

Staffing and Team Development

• Train and onboard new team members.
• Coordinate coverage for vacations, illnesses, and unexpected absences.
• Partner with Area Manager on staffing needs and workload balance.

Financial and Performance Management

• Monitor and drive production and collection goals for the practice.
• Track production, collections, hygiene performance, treatment acceptance, and appointment failures.
• Manage outstanding accounts receivable and oversee collections efforts.
• Ensure accurate end‑of‑day balancing and timely cash deposits.

Operational Management

• Partner with Operations Team, Area Manager, to manage building or facility issues and coordinate maintenance or vendor services.
• Partner with Operations Team, Area Manager, to maintain and monitor schedules to ensure staffing is appropriate. Partner with Area Manager when needed.

Front Office and Treatment Coordination Duties

• Greet and check in patients in a professional and welcoming manner.
• Answer phones and manage patient communications.
• Schedule, confirm, and adjust appointments.
• Meet with new patients to review treatment plans and financial options.
• Estimate and review treatment plans to schedule appointments.
• Post patient charges and collect payments accurately.
• Verify chart entries for completeness and accuracy.
• Prepare route slips and daily documentation.
• Work recall lists and unscheduled treatment plans.
• Ensure end‑of‑day financial reconciliation is completed.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Physical Requirements

• Ability to lift up to 15–30 pounds occasionally.

Benefits

• Full‑time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full‑time employees are eligible for paid time off and holiday pay.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.