Practice Growth Specialist

Jobgether; United States; À distance; USD 43 000 - 54 000; Plein temps

Avantages offerts par ce poste

Remote‑first culture

Flexible PTO

401(k) matching

Stock options

Health benefits

Résumé du poste

Jobgether is seeking a Practice Growth Specialist in the United States to manage practitioner accounts from onboarding through retention. You will guide healthcare professionals in integrating digital tools and wellness products into daily workflows, driving adoption and long‑term engagement.

Your role includes consultative training, proactive account management, and expanding service lines. With 2–4 years in sales or customer success, you will pursue cross‑selling opportunities while achieving

Qualifications

• 2–4 years of experience in sales, customer success, or account management.
• Strong communication and interpersonal skills to build trust with practitioners.
• Experience conducting calls, product demonstrations, trainings, or presentations.
• Proven ability to manage multiple accounts and maintain engagement.
• Experience using a CRM to track interactions and follow-ups.

Responsabilités

• Manage a portfolio of practitioner accounts across onboarding, adoption, expansion, and retention.
• Convert new practitioner registrations into active ordering accounts and drive first orders.
• Identify cross-selling opportunities for products, labs, and online storefronts.
• Meet monthly and quarterly targets for new accounts and account growth.
• Conduct calls, virtual meetings, and training to help practitioners use the platform.
• Guide onboarding journey to align features with client workflows and goals.
• Proactively identify needs and growth opportunities through regular engagement.
• Maintain accurate CRM records of interactions and opportunities.
• Share practitioner insights with product teams to improve the experience.

Connaissances

Communication skills

CRM proficiency

Outils

Salesforce

Description du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Practice Growth Specialist based in United States.

Join a growing health technology organization dedicated to helping healthcare practitioners improve patient care through innovative digital solutions.

In this role, you will manage a portfolio of practitioner accounts, guiding them through onboarding, product adoption, retention, and long-term growth.

You will help healthcare professionals integrate digital tools, wellness products, and diagnostic solutions into their daily workflows.

Through personalized consultations, training sessions, and proactive account management, you will transform new sign-ups into engaged, active customers.

You will also identify opportunities to expand existing accounts, promote additional services, and achieve business growth targets.

Working in a remote-first environment, you will collaborate with cross-functional teams to improve the customer experience and share valuable practitioner insights.

This opportunity is ideal for a relationship-driven professional who combines customer success expertise, commercial awareness, and a genuine interest in healthcare and wellness.

Accountabilities

• Manage a portfolio of practitioner accounts throughout the customer lifecycle, including onboarding, adoption, expansion, and retention.
• Convert new practitioner registrations into active ordering accounts and guide customers toward their first order and consistent ordering habits.
• Identify and pursue cross-selling opportunities for additional product lines and services, including laboratory testing, online storefronts, and related solutions.
• Achieve monthly and quarterly performance targets related to new ordering accounts, customer activation, and account expansion.
• Conduct customer calls, virtual meetings, demonstrations, and training sessions to help practitioners understand and effectively use the platform.
• Guide practitioners through the onboarding and adoption journey by aligning available features and services with their operational workflows and business objectives.
• Proactively identify customer needs, challenges, and growth opportunities through discovery conversations and ongoing engagement.
• Maintain regular communication through email, phone, and virtual meetings to strengthen relationships, encourage adoption, and sustain customer engagement.
• Monitor account activity and identify risks to customer adoption, engagement, or retention, implementing appropriate solutions or escalating issues when necessary.
• Maintain accurate and up-to-date records of customer interactions, account activities, opportunities, and follow-up actions within CRM systems.
• Gather customer feedback, identify recurring challenges, and share actionable insights with internal teams to support product improvements and enhance the customer experience.
• Develop and maintain comprehensive knowledge of the product portfolio, including supplements, diagnostics, wholesale offerings, and integrations.
• Build trusted, long‑term relationships with practitioners by delivering responsive support, personalized guidance, and proactive account management.

Requirements

• Between 2 and 4 years of experience in sales, customer success, account management, or another customer-facing commercial role.
• Strong communication and interpersonal skills, with the ability to build trust, understand customer needs, and maintain productive professional relationships.
• Experience conducting customer calls, product demonstrations, training sessions, or presentations.
• Demonstrated ability to manage a portfolio of accounts, balance competing priorities, and maintain consistent engagement across multiple customers.
• Experience using CRM platforms such as Salesforce or comparable customer relationship management tools to track interactions, manage pipelines, and organize follow‑ups.
• Strong problem‑solving and organizational skills, with the ability to identify adoption barriers, recommend appropriate solutions, and manage customer challenges effectively.
• Commercial awareness and the ability to recognize account expansion opportunities, encourage product adoption, and work toward measurable performance targets.
• Ability to learn complex product offerings quickly and communicate their value in a clear, practical, customer‑focused manner.
• Proactive, adaptable, and results‑oriented approach, with a strong sense of ownership and a commitment to customer satisfaction.
• Ability to collaborate with cross‑functional teams, share customer insights, and contribute to continuous improvements in customer experience and business performance.

Nice To Have

• Experience working in healthcare, wellness, digital health, or a related industry.
• Familiarity with healthcare practitioner workflows, clinical operations, or practice management.
• Previous experience working toward sales quotas, revenue targets, customer activation goals, or account growth objectives.
• Interest in health technology and solutions that help practitioners deliver more effective, connected patient care.

Benefits

• Competitive base salary: Earn between $60,000 and $75,000 CAD annually, depending on experience, skills, and location.
• Performance‑based compensation: Receive additional variable compensation tied to account growth and ordering milestones, on top of your base salary.
• Remote‑first flexibility: Work remotely in an environment designed to support autonomy, flexibility, and productivity.
• Flexible paid time off: Benefit from a flexible PTO policy that supports personal well‑being and work‑life balance.
• Retirement savings support: Access an RRSP or 401(k) matching program, depending on your location and eligibility.
• Equity opportunities: Receive access to stock options as part of the overall compensation package.
• Comprehensive healthcare benefits: Access a premium benefits package with customizable coverage, paramedical services, and a Health Spending Account (HSA), subject to regional availability.
• Wellness product discounts: Enjoy discounts on a range of wellness products.
• Continuous learning: Access professional development opportunities to strengthen your skills and support long‑term career growth.
• Supportive team culture: Work in a collaborative, inclusive environment that values curiosity, shared success, open communication, and people‑first leadership.