Client Growth & Success Manager

Jobgether; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Salary

Equity opportunities

Remote work flexibility

Unlimited vacation

Parental leave

Comprehensive health coverage

HSA/FSA options

401(k)

Healthcare program focus

Job summary

Jobgether is seeking a Client Growth & Success Manager (remote, US-based) to manage a high-volume portfolio of mid-sized employer clients, driving engagement, retention, and revenue growth. You will be the primary contact and trusted advisor, aligning solutions with client priorities and using data-driven insights to maximize program adoption and outcomes.

You will own renewal and upsell targets, coordinate with Marketing, Product, Analytics, and other teams, and help strengthen satisfaction and

Qualifications

• 3+ years in client success, account management, or similar roles in SaaS/healthcare/services.
• Proven success in growth, engagement, satisfaction, and retention.
• Track record of meeting renewal and upsell targets.
• Strong relationship-building, communication, and stakeholder management.
• Ability to translate data into actionable recommendations.
• Experience prioritizing accounts using data to identify risks and opportunities.
• Ability to learn complex programs and answer client questions with tailored solutions.
• Experience managing a diverse, high-volume portfolio.
• Strong judgment balancing client needs with business priorities.
• Familiarity with CRM platforms, preferably Salesforce, for pipeline and renewal forecasts.
• Comfort using data tools and AI to improve productivity and insights.
• Excellent organizational skills and follow-through.
• Willingness to travel as needed.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Own and manage a high-volume portfolio of mid-sized employer clients, the primary point of accountability for relationships and long-term success.
• Build trusted relationships with client and consultant stakeholders, aligning goals and priorities.
• Provide informed recommendations on healthcare programs and growth strategies.
• Use data and insights to improve member engagement, program adoption, and outcomes.
• Prepare client reports, ROI analyses, and business reviews with scalable templates.
• Monitor client health, prioritize accounts by risk/opportunity, and apply proactive retention strategies.
• Turn partnerships into advocacy via testimonials, case studies, and references.
• Develop strategies to increase program adoption and member participation across the lifecycle.
• Collaborate with Marketing on engagement campaigns and client materials.
• Support client webinars and events to strengthen participation and community.
• Manage renewal lifecycle and close upsell opportunities to meet revenue goals.
• Identify risks early and coordinate with internal teams to mitigate.
• Maintain accurate client, pipeline, renewal, and forecast data in Salesforce or other CRM.
• Serve as central contact for escalations across Implementation, Clinical, Product, and other teams.
• Share client feedback to inform product and growth initiatives.
• Use repeatable playbooks and templates to scale service delivery.

Skills

Client growth

Account management

Relationship building

Data storytelling

Analytical thinking

Communication

Stakeholder management

Problem solving

Organizational skills

Travel readiness

Tools

Salesforce

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Growth & Success Manager based in the United States.

This role offers the opportunity to build lasting relationships with mid-sized employer clients while driving engagement, retention, and revenue growth.
You will manage a high-volume portfolio of accounts, serving as the primary point of contact and a trusted strategic advisor.
Your focus will be on helping clients maximize program adoption, improve member participation, and achieve measurable outcomes.
Combining relationship management with data-driven insights, you will identify opportunities to strengthen satisfaction, renewals, and account expansion.
You will own renewal and upsell targets while proactively addressing client risks and maintaining a predictable growth pipeline.
Working closely with Marketing, Clinical Delivery, Product, Analytics, and other teams, you will align solutions with client priorities.
This remote opportunity is ideal for a proactive, organized, and commercially minded professional who thrives in a fast-paced environment and enjoys making a meaningful impact in healthcare.

Accountabilities:

• Own and manage a high-volume portfolio of mid-sized employer clients, serving as the primary point of accountability for client relationships, satisfaction, and long-term success.
• Build trusted relationships with client and consultant stakeholders, aligning program goals, performance indicators, and strategic priorities.
• Develop a strong understanding of healthcare programs, operational processes, and growth strategies to provide informed recommendations and tailored client guidance.
• Use data and performance insights to improve member engagement, program adoption, client satisfaction, and overall outcomes.
• Prepare and deliver client reports, return-on-investment analyses, and business reviews using scalable templates tailored to each client's objectives.
• Monitor client health and engagement signals, prioritize accounts according to risk and opportunity, and implement proactive strategies to strengthen retention.
• Turn successful client partnerships into advocacy opportunities through testimonials, case studies, success stories, and external references.
• Develop and execute strategies that increase program adoption and member participation throughout the customer lifecycle.
• Collaborate with Marketing to design member engagement campaigns, lifecycle communications, client-facing materials, and promotional initiatives.
• Support and host client webinars, group engagement programs, and special initiatives that strengthen participation and build community.
• Manage the full renewal lifecycle for assigned accounts, ensuring timely renewals and achievement of renewal targets.
• Identify, pursue, and close upsell and expansion opportunities to meet revenue growth objectives.
• Identify renewal and expansion risks early, coordinating with internal teams to develop and implement mitigation plans.
• Maintain accurate client, pipeline, renewal, and forecast information in Salesforce or other relevant CRM systems.
• Serve as the central point of contact for client escalations, coordinating resolutions across Implementation, Clinical, Product, and other departments.
• Share client feedback and insights with internal stakeholders to inform product improvements, engagement strategies, and business growth.
• Use repeatable playbooks, templates, and scalable engagement approaches to manage accounts efficiently while maintaining a high standard of service.
• Demonstrate ownership, urgency, sound judgment, and a collaborative approach when balancing client needs with business priorities.

Requirements:

• At least 3 years of experience in client success, account management, or a similar customer-facing role within a SaaS, healthcare, or services-driven organization.
• Demonstrated success in driving client growth, engagement, satisfaction, and retention.
• Proven track record of meeting or exceeding renewal and/or upsell targets.
• Excellent relationship-building, communication, presentation, and stakeholder management skills.
• Strong analytical and data storytelling capabilities, with the ability to translate performance information into clear recommendations.
• Experience using data to prioritize accounts, allocate time effectively, identify risks, and uncover growth opportunities.
• Ability to learn complex programs, understand product functionality and best practices, and confidently answer client questions with tailored solutions.
• Experience managing a diverse, high-volume client portfolio while understanding each client's culture, objectives, and priorities.
• Strong judgment in balancing competing demands and prioritizing effort based on client health, retention risk, and revenue potential.
• Ability to build and apply repeatable playbooks, templates, and scalable engagement strategies to serve clients efficiently.
• Working knowledge of CRM platforms, preferably Salesforce, including pipeline management, renewal forecasting, and opportunity tracking.
• Comfort using data tools and AI to improve productivity, strengthen client insights, and scale service delivery.
• Strong problem-solving skills, including the ability to navigate ambiguity, ask effective questions, analyze complex situations, and identify root causes.
• Excellent organizational skills, attention to detail, accountability, and follow-through.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• A customer-focused mindset and passion for delivering meaningful, measurable outcomes.
• Willingness and ability to travel as needed.
• Must be based in the United States and authorized to work for any U.S. employer. Employment visa sponsorship or transfer of sponsorship is not available.

Benefits:

• Annual base salary: $100,000–$115,000 USD.
• Bonus-eligible compensation.
• Opportunity for equity participation.
• Remote work flexibility with a collaborative global team.
• Unlimited vacation, subject to manager approval.
• 16 weeks of fully paid parental leave for birthing parents and 8 weeks for non-birthing parents.
• Employer-sponsored medical, dental, and vision coverage at 100% for employees and 80% for eligible family coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement savings plan.
• The opportunity to contribute to innovative healthcare programs focused on improving metabolic health and member well-being.