Practice Facilitator: Health Center Improvement (Hybrid)

ADP, Inc.; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible scheduling (hybrid work)

Travel opportunities

Job summary

Cicatelli Associates Inc. in New York, NY, seeks a Practice Facilitator to support NTAP goals, plan and deliver hands-on technical assistance to community health centers, and drive improvements in chronic disease outcomes and preventive care.

The role emphasizes relational approaches, data-driven decision making, and collaboration with diverse health center teams. Hybrid work options are available with national travel as needed.

Qualifications

• Bachelor's degree in public health, nursing, health administration, or related field; Master's degree preferred.
• Minimum of 3 years of experience in primary care, quality improvement, health center operations, or a related clinical/administrative setting.
• Applied experience providing technical assistance, practice facilitation, or quality improvement support to healthcare organizations.
• Experience working with Federally Qualified Health Centers or other safety-net primary care settings preferred.
• Ability to build and sustain trust-based, collaborative relationships with diverse stakeholders.
• Knowledge of CQI methods, including PDSA cycles and root cause analysis.
• Familiarity with implementation science frameworks (e.g., EPIS) and adult learning principles.
• Comfort using and interpreting UDS and EHR data to identify performance gaps and track progress.
• Excellent interpersonal, oral, and written communication skills.
• Strong organizational skills and ability to manage multiple health centers.

Responsibilities

• Partner with NTAP project team and SMEs to design and facilitate CoP and Outcomes-focused sessions.
• Build and sustain trust-based, collaborative partnerships with health centers.
• Engage staff across roles to tailor technical assistance to each health center's context.
• Facilitate data-informed processes to identify gaps and improvement strategies.
• Develop mutually agreed health center improvement plans with implementation strategies.
• Support real-time data use to inform continuous improvement activities.
• Provide data-driven iterative implementation support through regular virtual/onsite huddles.
• Support testing and refinement of changes to care delivery via PDSA cycles.
• Maintain reliability and consistency in technical assistance commitments.
• Document activities and progress in QuickBase; track performance measures.

Education

Bachelor's degree in public health

Bachelor's degree in nursing

Bachelor's degree in health administration

Master's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

QuickBase

Job description

Cicatelli Associates Inc. in New York, NY, seeks a Practice Facilitator to support NTAP goals, plan and deliver hands-on technical assistance to community health centers, and drive improvements in chronic disease outcomes and preventive care.

The role emphasizes relational approaches, data-driven decision making, and collaboration with diverse health center teams. Hybrid work options are available with national travel as needed.