Practice Coordinator, Pulmonary

St. Luke's University Health Network; Bethlehem (Northampton County); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

St. Luke’s University Health Network in Bethlehem seeks a Practice Operations Coordinator to oversee daily practice operations and ensure efficient delivery of quality patient care.

You will coordinate tasks, support onboarding and training, and act as a liaison among providers, staff, and the Access Center POD team to foster a patient-centric environment.

The role requires strong communication, compliance focus, and a commitment to continuous improvement in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of two or more years of health care experience required.
• Experience in a medical practice operations role preferred.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance and continuous growth.
• Quality-driven and service-oriented with strong time management.
• Ability to communicate clearly with patients and staff.

Responsabilités

• Coordinates various operational and administrative tasks and liaises between providers, practice employees and Access Center POD team.
• Supports onsite oversight of processes, workflow, collaboration and patient experience.
• Identifies opportunities for improvement and supports continuous improvement activities.
• Ensures operational readiness for clinical and clerical operations (schedules, inventory, equipment, cleanliness, daily huddles).
• Acts as escalation point and facilitates issue resolution (operational, technological, patient, staff).
• Supports new hire orientation, onboarding, training and timely feedback.
• Partners with leadership for input into annual performance evaluations.
• Educates staff/providers on operational, technology, policy changes.
• Performs duties of other practice roles when needed.
• Other duties as assigned.

Connaissances

Communication skills

Facilitation

Presentation skills

Compliance

Continuous growth mindset

Quality-driven

Service-oriented

Time management

Patient communication

Empathy

Formation

High School diploma or equivalent

Description du poste

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Practice Operations Coordinator works in collaboration with the Practice Operations leader on overseeing the daily operations of the practice ensuring the practice is operating efficiently by delivering quality standard of care and a positive patient experience outcome.

JOB DUTIES AND RESPONSIBILITIES:

• Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice.
• Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience.
• Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc.
• In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.).
• Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues.
• Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate.
• Partners with Practice Operations leader to provide input into employees’ annual performance evaluations.
• Supports education of staff and providers regarding operational, technology, procedural and policy changes.
• Performs functional job duties of other practice roles within scope of qualifications as assigned.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

High School diploma or equivalent required.

TRAINING AND EXPERIENCE:

Minimum of two or more years of health care experience required.

Experience in a medical practice operations role preferred.

Competencies required:

• Excellent communication, facilitation, and presentation skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Ability to communicate to patients concisely and clearly
• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

St. Luke’s University Health Network is an Equal Opportunity Employer.