Practice Coordinator-Thoracic Surgery/Surg Onc

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 52,000 - 72,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA, seeks a Practice Operations Coordinator to work with the Practice Operations leader to oversee daily operations, ensuring efficiency and a high-quality patient experience.

The role emphasizes strong communication, collaboration among providers and staff, and readiness to support clinical and clerical operations, onboarding, and ongoing process improvements in a busy health care setting.

Qualifications

• High School diploma or equivalent.
• Minimum of two years health care experience required.
• Experience in a medical practice operations role preferred.

Responsibilities

• Coordinate operational and administrative tasks (e.g., WQs, cash management) and liaise between providers, staff and Access Center POD to ensure smooth operation.
• Provide onsite oversight of processes, workflow execution, employee collaboration and patient experience.
• Identify opportunities for improvement and support continuous improvement activities (quality, patient satisfaction, access).
• Ensure operational readiness for clinical and clerical operations (scheduling, inventory, equipment, cleanliness, daily huddles).
• Serve as escalation point and facilitate resolution for operational, technical, patient, and staff issues.

Skills

Communication skills

Facilitation

Presentation

Compliance focus

Time management

Patient communication

Education

High School diploma or equivalent

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Practice Operations Coordinator works in collaboration with the Practice Operations leader on overseeing the daily operations of the practice ensuring the practice is operating efficiently by delivering quality standard of care and a positive patient experience outcome.

JOB DUTIES AND RESPONSIBILITIES

• Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice.
• Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience.
• Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc.
• In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.).
• Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues.
• Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate.
• Partners with Practice Operations leader to provide input into employees’ annual performance evaluations.
• Supports education of staff and providers regarding operational, technology, procedural and policy changes.
• Performs functional job duties of other practice roles within scope of qualifications as assigned.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION

High School diploma or equivalent required.

TRAINING AND EXPERIENCE

Minimum of two or more years of health care experience required. Experience in a medical practice operations role preferred.

COMPETENCIES REQUIRED

Excellent communication, facilitation, and presentation skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Ability to communicate to patients concisely and clearly Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

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