Practice Coordinator III

UCSF Health, AG; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UCSF Health Ward 86, HIV/AIDS Clinic at ZSFG, seeks a Practice Coordinator 3 to manage patient insurance enrollments and benefit navigation, ensuring accurate information flow and timely referrals. This role supports patient care delivery and hospital reimbursement through ADAP, Medi-Cal, Medicare, and Healthy San Francisco programs.

The PC3 represents the administrative team, handles pre-authorizations, registration, and billing tasks, and collaborates with clinical and management staff to

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination.
• Strong computer skills and ability to navigate multiple patient records systems.
• Excellent customer service and communication/interpersonal skills.
• Ability to work independently and under deadlines.
• Fluency in Spanish is required.

Responsibilities

• Screen and enroll patients in medical coverage programs (ADAP, Medi-Cal, Medicare, Healthy San Francisco).
• Coordinate benefits, insurance inquiries, pre-authorizations, and referrals to support patient care.
• Assist with billing, scanning, and registration tasks to maintain accurate information flow.
• Serve as a public-facing member of the administrative team and support practice operations.

Skills

Bilingual Spanish

Computer skills

Customer service

Communication skills

Independent work

Education

High School graduate or equivalent; 4 years related experience

College degree + 6 months related experience

Tools

EPIC

Job description

Job Description

Ward 86, the HIV/AIDS Clinic at Zuckerberg San Francisco General Hospital (ZSFG) campus, has been a leader and innovator in the field of HIV care since the beginning of the HIV epidemic. Ward 86 at ZSFG seeks a Practice Coordinator 3 who embody the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 performs screening and enrollment for medical coverage under the terms of various private and public health and financial assistance programs, including AIDS Drug Assistance Programs (ADAP), Medi-Cal, Medicare, and Healthy San Francisco, to facilitate patient care and maximize hospital reimbursement; and performs a variety of technical tasks related to assigned area of responsibility.

The Practice Coordinator 3 (PC3) is responsible for supporting patients with insurance and benefits related enrollments and navigation, providing skilled support to patients and their families seeking health care services within the San Francisco Health Network (SFHN). The PC3 represents the administrative team as the public face of the practice and works closely with the administrative, clinical, and management teams to support practice operations and patient service recovery and intervention efforts. They provide skilled support to all functions of the administrative teams including but not limited to: benefits and insurance inquiries, pre-authorizations and registration, incoming and outgoing referrals, scanning, filing, authorizations, billing, and other functions. The PC 3 is responsible for the maintenance and execution of assigned clerical functions and communications. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. They are a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of executing assigned functions.

This position makes a difference for patients in an ambulatory care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency.

DIVISION OF HIV, INFECTIOUS DISEASES, AND GLOBAL MEDICINE

The UCSF Division of HIV, Infectious Diseases, and Global Medicine at the University of California San Francisco is an internationally recognized global leader in clinical care, research, and education. With its home base located at Zuckerberg San Francisco General (ZSFG), the Division has been ranked as the top facility in the country for AIDS care for several consecutive years. The Division’s work is featured frequently in the media and it is often visited by international, national, state, and local dignitaries and delegations. The Division consists of approximately 36 faculty members, 11 fellows/postdoctoral scholars and 170 academic and staff employees. It is the largest Division of the Department of Medicine (DOM) at ZSFG, with a total expenditure budget of approximately $52 million dollars.

Qualifications

Required Qualifications

• High School graduate or equivalent, with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (e.g., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently, at times under the pressure of deadlines.
• Ability to assess situations, prioritize workload, develop solutions, and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills.
• Proven ability to work with a wide variety of individuals, including those who may exhibit challenging behaviors.
• Ability to work sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills, including ability to compose, edit, and proof a wide variety of documents and forms.
• Fluency in Spanish.
• Demonstrated skills to coordinate administrative and medical office functions.
• Demonstrated knowledge of medical practice terminology.
• Attend training and obtain ability to enroll patients through Hospital Presumptive Eligibility Program (HPE) within 6 months of hire

Preferred Qualifications

• Certification as AIDS Drug Assistance Program (ADAP) enrollment worker
• Knowledge of, and experience with, Hospital Presumptive Eligibility Program (HPE) enrollments
• Demonstrated experience in health care (may include medical, dental, or veterinary) in the following areas:patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Prior experience with EPIC.
• Bilingual in Spanish and English – effective verbal and written communication with monolingual patients
• Prior experience enrolling people living with HIV/AIDS into safety net insurance programs

Required Licenses And/or Certifications

• Certification as AIDS Drug Assistance Program (ADAP) enrollment worker within 6 months of hire