Practice Coordinator II - Referral Coordinator

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UCSF Medical Center in San Francisco is seeking a Practice Coordinator to serve as the public face of the practice and to support administrative operations and patient service recovery. You will collaborate with administrative, clinical and management teams to ensure efficient workflow and patient care coordination.

The role emphasizes strong customer service, problem-solving, and the ability to manage multiple patient records systems, with a focus on delivering high-quality administrative

Qualifications

• High school graduate or equivalent with four years related experience, or a college degree with 6 months related experience.
• Fingerprinting clearance and eligibility to be a cash collector if applicable.
• Strong computer skills and ability to navigate multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions.
• Excellent customer service and communication skills, both over the phone and in person.
• Strong writing and organizational skills; knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery/intervention.
• Collaborate with administrative, clinical and management teams for efficient workflow.
• Complete proficiency checklist within six months of start date.

Skills

Computer skills

Office software

EMR navigation

Education

High school graduate or equivalent with 4 years related experience

College degree + 6 months related experience

Tools

EPIC

Job description

Overview

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. The Practice Coordinator represents the administrative team as the public face of the Practice and collaborates with administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery and intervention efforts.
• Work closely with administrative, clinical and management teams to ensure efficient workflow and patient care coordination.
• Complete proficiency checklist with the employee within six months of start date, based on training, including areas such as referrals, scheduling, queues, test results, messaging, telephone encounters, patient charting, and related administrative tasks.

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision and to use good judgment, working independently, sometimes under deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
• Basic math skills; proven ability to interact with a wide variety of individuals and deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills; strong writing skills to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills and knowledge of medical practice terminology.

Preferred Qualifications

• Demonstrated experience in health care (medical, dental or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling, or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through biomedical research, graduate-level education, and excellence in patient care. It is the only UC campus dedicated exclusively to the health sciences.

Pride Values

UCSF is committed to professionalism, respect, integrity, diversity and excellence and to equity in how care is delivered and how the workforce is supported.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range depends on work experience and internal equity within this position at UCSF. For positions represented by a labor union, placement within the salary range is guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html