Practice Coordinator - Hartford Neurosurgery

Trinity Health; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day shift

Great benefits

Competitive pay

Mission-Driven Team Environment

Job summary

Trinity Health Of New England seeks a Practice Coordinator to lead administrative and clinical-support staff, supporting the Practice Management team. You will drive excellent customer service and patient care while ensuring compliance with policies and procedures.

You may cover for absent staff, liaise between staff and providers, and coordinate scheduling, PTO, and patient requests. Strong communication and leadership are essential.

Qualifications

• High School Diploma; business or Associate’s degree preferred.
• 2–3 years in a physician’s office.
• Experience with patient management systems preferred.
• Strong command of medical terminology; proficient with MS Office.

Responsibilities

• Lead administrative and clinical-support staff and support Practice Management.
• Ensure policies, procedures and quality patient care are followed.
• Fill in for absentee staff such as Medical Receptionists when needed.
• Act as liaison between staff, clinicians and management.
• Coordinate PTO communications to ensure office coverage.
• Assist with patient requests, scheduling and pre-op workflow.

Skills

Leadership

Communication skills

Microsoft Office

Medical terminology

Patient management systems

Education

High School Diploma

Associate’s degree preferred

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Purpose:

The Practice Coordinator is responsible for leading the administrative and clinical-support staff while providing support to the Practice Management team. They will be responsible for ensuring that the team is providing excellent customer service and patient care.

What you will do:

• Ensures the medical practice team is adhering to all policies and procedures.

• May have to fill in for absentee staff, such as Medical Receptionists.
• Acts as a liaison between staff, clinicians, and management.
• Will be the point of contact for guidance on functions for medical administrative and clinical personnel when the Practice Manager is unavailable.
• Informs staff and Provider PTO to other Practice Managers to ensure office coverage for staff during days off and vacations. Utilizes universal float pool and communicates with other Practice Coordinators to obtain coverage
• Works with clinical staff to ensure timely responses to patient requests such as prescription refills, returned patient phone calls, etc.
• Oversees pre-op assessment, workflow, and surgical/procedural scheduling.
• Maintains an open line of communication with Providers, staff, and Management to maintain an effective and efficient work environment.

Minimum Qualifications:

• High School Graduate: additional business or Associate’s degree desired.

• Minimum of 2 – 3 years of experience in a physician’s office required. Prior experience with patient management computer systems desired. Good understanding of medical terminology. Knowledge of all Microsoft Office programs, including Outlook email and calendar

• Strong oral, written and interpersonal communication skills required. Demonstrated ability in leadership and managing a team.

• Ability to effectively prioritize and execute tasks in a fast-paced environment. Excellent organization and communication skills required.

Position Highlights and Benefits:

• Day shift
• Great benefits
• Competitive pay
• Mission-Driven Team Environment

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.