Practice Supervisor - Adult Medicine

3M HEALTHCARE; Springfield (MA); On-site; USD 34,233 - 54,759; Full time

Benefits offered by this job

Great benefits day 1

Competitive pay

Job summary

Trinity Health Of New England is seeking a dynamic Practice Supervisor to lead front office operations in a day shift, patient-centered environment. You will oversee customer service, productivity standards, and collaboration with the Manager, Operations Physician Practices on staffing and performance management.

The role requires strong communication, leadership, and organizational skills, with previous supervisory experience in outpatient settings.

Qualifications

• High school diploma with 8 years healthcare experience, or an Associate with 5 years.
• Bachelor's degree with 2 years healthcare experience.
• Outpatient office experience preferred.
• Supervisory/managerial experience preferred.
• Strong oral, written and interpersonal communication skills.

Responsibilities

• Lead front office operations and support a patient-centered environment.
• Inform Manager, Operations Physician Practices of issues promptly.
• Collaborate on hiring decisions and employee performance management.
• Coordinate staff coverage and monitor attendance for practice employees.

Skills

Communication skills

Leadership

Team management

Prioritization

Organization

Education

Education requirements

Job description

Employment Type: Full time

Shift: Day Shift

Overview

We are seeking a dynamic and motivated Practice Supervisor to lead front office operations and support a high-performing, patient-centered environment.

Responsibilities

• Responsible for customer service and productivity standards within the assigned practices.
• Ensures that the Manager, Operations Physician Practices is informed of issues in a timely fashion.
• Collaborates with the Manager, Operations Physician Practices in all hiring decisions and employee performance management.
• Coordinates staff within assigned practices to ensure proper coverage for quality patient care along with monitoring attendance for all practice employees.

Minimum Qualifications

• High school diploma and eight (8) years healthcare experience, or Associate's in a healthcare field and five (5) years' experience, or a Bachelor's degree and two (2) years' of healthcare experience.
• Experience in an outpatient office environment preferred; one (1+) year supervisory/managerial experience preferred.
• Proven experience in all aspects of a medical/healthcare practice.
• Strong oral, written and interpersonal communication skills required.
• Demonstrated ability in leadership and managing a team.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Excellent organization and communication skills required.
• Results oriented with a high level of attention to detail.
• Ability to improve quality and productivity by identifying improvement opportunities in the practice.

Pay Range

$24.85 – $39.75 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits

• Day shift
• Great benefits effective day 1!
• Competitive pay

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.