Patient Service Coordinator - Neurosurgery

hhccareers; Hartford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a front desk patient services specialist to provide outstanding service, greet and register patients, answer calls, and coordinate appointments across multiple Connecticut locations.

This role requires strong computer skills, knowledge of medical terminology, and the ability to travel to satellite offices as needed. Prior experience in a fast-paced medical office and Epic software is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Strong computer skills; solid working knowledge of Microsoft Office.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices.
• Strong working knowledge of insurance requirements.

Responsibilities

• Provide outstanding patient service to ensure efficiency and promote a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly and professionally, evaluate priority and direct calls accordingly.
• Schedule new patient appointments accurately and inform patients of essential preparation requirements.
• Review daily Televox report of appointment confirmations to ensure accurate scheduling.
• Collect co-payments and office charges and explain billing policies to patients.
• Maintain a clean waiting room and a welcoming environment throughout the day.
• Travel to satellite offices to cover callouts and vacation requests.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Languages

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleaguescome to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
• Travel to satellite offices to cover call outs and/or vacation request
• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.