Practice Coordinator, General Medicine

Teladoc Health, Inc.; Alabama; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Benefits (Teladoc Health Benefits 2026

Paid time off (PTO)

Sick leave

Caregiver leave

Job summary

Teladoc Health, Inc. is seeking a General Medicine Practice Coordinator to provide administrative and project support for our 24/7 telemedicine practices.

You will coordinate physician schedules, handle patient rescheduling, referrals, and prior authorizations while supporting new product rollouts and ensuring physicians feel supported in virtual care. You will work with Provider Relations, Credentialing, Planning and Delivery, and the Clinical Operations Care Team to maintain smooth operations

Qualifications

• 2-4 years of healthcare experience required or direct ambulatory medical office experience.
• Excellent oral and written communication skills to succeed.
• Customer service oriented.
• Previous experience directly supporting physicians.
• Ability to function in a fast-paced environment and meet deadlines.
• Must be well-organized and a self-motivator.
• Works well with others and is a team player.
• Interacts effectively with staff, managers, and physicians.
• Must be able to generate reports and documents.

Responsibilities

• Monitors providers’ schedules to maximize efficient patient scheduling and flow in a virtual setting.
• Schedules/Reschedule Physician clinics as needed.
• Aids in referral management and billing processes.
• Acts as a resource for clinicians and Care Team staff.
• Obtains referrals and completes prior authorizations as instructed.
• Provides administrative and technical support for CME, reimbursement, licensing, and other tasks.
• Responds to provider requests promptly and escalates as needed.
• Supports onboarding by tracking credentialing and training progress with the credentialing team.
• Provides feedback to management on training needs and process improvements.
• Assists with staff meeting agendas, minutes, and follow-up items.
• Participates in performance improvement projects and performs related duties.

Skills

Healthcare experience

Communication skills

Customer service

Supporting physicians

Organized

Team player

Education

High School Diploma

Bachelor's degree preferred

Job description

Summary of Position

The General Medicine Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.

Essential Duties and Responsibilities

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting.
• Schedules/Reschedule Physician clinics as needed.
• Aids in referral management and billing processes.
• Act as a resource for clinicians and Care Team staff.
• Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
• Answers provider requests and/or elevate provider requests appropriately to ensure physician receive timely information to concerns.
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start da Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Comply with company policies and procedures.
• The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 2-4 years of healthcare experience required, or direct experience working in an ambulatory medical office
• Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
• Customer service oriented
• Previous experience directly supporting physicians
• Ability to function in a fast-paced environment and to be able to meet deadlines.
• Must be well-organized and a self-motivator
• Works well with others and is a team player
• Interacts effectively with staff, employees, managers, and physicians
• Must be able to generate reports and documents
• High School Diploma required, Bachelor's degree preferred
• Required license or credential needed to perform job: N/A
• The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The rate for this position is $22.00-24.00/hourly. In addition to your hourly rate, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link. Our mission is to empower all people everywhere to live their healthiest lives.