Practice Coordinator 3

UCSF Health, AG; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 3 to serve as the public face of the Practice, coordinating administrative, clinical and management operations to support patient care and service recovery. You will handle CRM messages, referrals, in-baskets, scanning, and billing with a patient-first approach.

The ideal candidate has strong computer skills, experience with Office apps, and familiarity with multiple patient records systems, EPIC, and effective communication under deadline

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Responsibilities

• The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
• S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• The PC 3 is responsible for the maintenance of all routine clerical operations and communications.
• This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
• The PC 3 is required to work at any UCSF campus as needed and scheduled.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Keyboarding

Data entry

Problem solving

Time management

Education

High school diploma

College degree

Tools

EPIC

Outlook

Word

Excel

CRM systems

Job description

Description & RequirementsJob Description

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self‑reliant individual who synthesizes his/her knowledge of practice operations in order to problem‑solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

QualificationsREQUIRED

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.


• Successfully passes fingerprinting protocol and is approved to be a cash collector


• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.


• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.


• Ability to work with minimal supervision


• Ability to use good judgment and work independently, at times under the pressure of deadlines


• Ability to access situations prioritizes workload, develop solutions and make recommendations.


• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.


• Able to sit at a computer terminal with telephone headphones for extended periods of time.


• Basic math skills required.


• Proven ability to deal with a wide variety of individuals;


• Ability to deal sensitively and effectively with patients.


• Excellent organizational and problem‑solving skills.


• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.


• Demonstrated administrative/office coordination skills.


• Demonstrated knowledge of medical practice terminology.

Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable

• Referrals (Incoming referral entry) and handling all referral WQs


• Pend orders


• Pend smart sets


• Schedule surgeries


• Work applicable work queues


• Enter/edit outside test results


• Messaging (CRM) if applicable


• 2nd calls in CRM if applicable


• Telephone encounters


• My open encounter


• Staff message


• New message


• Route Patient advice request to providers (My Chart)


• Patient Schedule (My Chart)


• Letters


• Pools


• Patient look up


• Check in process


• Check out process


• Comment field


• Quick note


• Scanning

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.


• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.


• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity and excellence - also known as about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.