Practice Coordinator 2

University of California - San Francisco Campus and Health; San Mateo (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Practice Coordinator 2 to enhance patient care through exceptional administrative support. This role involves being the public face of the practice, collaborating with clinical and management teams to ensure smooth operations. The ideal candidate will possess strong organizational and problem-solving skills, with a commitment to providing excellent customer service. Join a team that values professionalism, respect, and integrity, and contribute to a culture of collaboration and excellence. This is a fantastic opportunity for those passionate about making a positive impact in patient care.

Qualifications

• High School diploma with 4 years experience or college degree with 6 months experience.
• Strong computer skills and proficiency in Office programs.

Responsibilities

• Support practice operations and customer service recovery efforts.
• Maintain clerical operations and communications adhering to standards.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Basic Math Skills

Education

High School Diploma

College Degree

Tools

Microsoft Office (Outlook, Word, Excel)

EPIC Software

Job description

Job Title :

Practice Coordinator 2

Department Name:

UCSF San Mateo Specialty Clinic

Job Summary :

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. They provide support to all functions of the administrative teams, including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 2 maintains all routine clerical operations and communications, adhering to UCSF House and Telephone Standards, and is sensitive to the needs of patients, staff, and providers. They are team players, flexible with changing priorities, and capable of problem-solving, prioritizing, and facilitating complex transactions. The PC 2 also follows AIDET & Living PRIDE standards.

This role impacts patient care by providing excellent customer service and facilitating accurate information flow between medical staff and departments to maximize efficiency. The PC 2 must be available to work at any UCSF campus as scheduled.

Similar Job Titles:

Patient Coordinator, Receptionist, Front Desk Coordinator, Medical Front Desk Coordinator, Scheduling Coordinator, Call Center Patient Care Coordinator, and others.

Required Qualifications :

• High School diploma or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent education and experience.
• Successful completion of fingerprinting protocol and approval to be a cash collector, if applicable.
• Strong computer skills, including proficiency with Office programs (Outlook, Word, Excel) and multiple patient records systems.
• Ability to analyze situations, prioritize tasks, develop solutions, and work independently.
• Excellent customer service and communication skills, both over the phone and in person.
• Basic math skills.
• Ability to handle sensitive situations with patients and staff.
• Strong organizational and problem-solving skills.
• Proven administrative and office coordination skills, with knowledge of medical terminology.
• Completion of proficiency checklist within six months of training, covering various operational areas.

Preferred Qualifications :

• Experience in healthcare settings, including patient scheduling, insurance verification, and medical records data abstraction.
• Experience with appointment, surgical, or ancillary service scheduling.
• Bi-lingual or multi-lingual skills (Spanish, Cantonese, Russian) preferred.
• Experience with EPIC software.

License / Certification :

None required.

Position Type :

Full Time

Employee Class :

Career