Practice Coordinator

One to One Health; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

One to One Health in Reno, NV is seeking a Health Center Manager to oversee clinical operations and daily staff workflows. This role demands strong leadership, organizational skills, and a commitment to patient care excellence.

The ideal candidate will ensure compliance with health regulations, supervise clinic staff, and manage patient feedback. Qualifications include a high school degree, two years' medical office experience, and proficiency in basic technologies. Join us to improve patient-centered services in a dynamic environment.

Qualifications

• Two years of medical office experience required.
• Willingness to learn basic Electronic Medical Record systems.
• BLS Certification required.

Responsibilities

• Oversee day-to-day staff scheduling and operations.
• Ensure compliance with HIPAA regulations.
• Monitor patient feedback and resolve complaints.

Skills

Communication skills

Organizational skills

Leadership skills

Proficiency in Microsoft products

Education

High school degree or equivalent

Associate's degree in related field

Tools

Electronic Medical Record (EMR) systems

Job description

Job Details
Job Location: The ROW - Reno - Reno, NV 89503
Position Type: Full Time
Job Shift: Day

At One to One Health, we prioritize personalized, high-quality care that advances the health and well-being of the communities we serve. This role is central to ensuring efficient, high‑performing clinical operations as a Health Center Manager, overseeing daily workflows and supporting care teams to deliver coordinated, patient‑centered services. The position requires strong organizational and leadership skills, attention to detail, and the ability to drive operational excellence in a dynamic, fast‑paced environment. The ideal candidate is dependable, proactive, and committed to fostering a positive patient and staff experience while upholding the highest standards of quality, efficiency, and compassionate care.

ESSENTIAL FUNCTIONS

• Responsible for the day‑to‑day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.
• Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.
• Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.
• Monitor patient throughput, wait times and satisfaction; implement/evaluate improvement projects as necessary.
• Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.
• Responsible for ensuring compliance with HIPAA.
• Serve as on‑site resource to support patients, staff and providers and train new team members.
• Ensure that office facilities and equipment are well maintained.
• Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.
• Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.
• Assist with other duties as assigned.

REQUIRED SKILLS/KNOWLEDGE

• Strong communication skills, including active listening and empathy.
• Proficient in basic technology (Microsoft products, etc).
• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
• Ability to multi‑task and work independently with excellent organizational skills.
• Must possess a strong sense of professionalism.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing.
• Ability to follow written or verbal step‑by‑step instructions.
• Ability to concentrate, think, and learn.
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

Qualifications / Experience

• High school degree or equivalent required, associate’s degree in related field preferred.
• Two years of medical office experience.
• Working knowledge of outpatient clinic workflow and scheduling.
• Willing to travel between multiple sites.
• BLS Certified.
• Active LPN or RN License preferred.
• At least two years of supervisory experience in a medical office, outpatient setting preferred.