Practice Associate III - Specialty Coordination #Full Time

61st Street Service Corporation; New York (NY); On-site; USD 38,572 - 48,216; Full time

Job summary

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. The Practice Associate III – Specialty Coordination supports patient care coordination, complex scheduling, referrals, and back-office responsibilities to ensure an exceptional patient experience from arrival through registration and scheduling.

The role requires high school diploma and at least five years of relevant experience, strong medical terminology knowledge, and excellent

Qualifications

• High school diploma or equivalency required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills with the ability to set priorities among multiple objectives.
• Excellent customer service orientation with tact and sensitivity.
• Excellent relationship management, interpersonal skills, empathy and professionalism.
• Ability to mentor teammates and maintain a positive image of the practice.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; familiarity with Epic/EHR preferred.
• Prior experience in a medical office or customer service setting.
• Bilingual English/Spanish a plus, but not required.

Responsibilities

• Greet patients and visitors; answer telephone calls promptly.
• Review daily/weekly schedule for provider accuracy, visit duration, insurance status, and visit type.
• Collect registration and intake information; verify insurance eligibility and update in EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations as needed.
• Collect time-of-service and past-due payments; balance cash drawer.
• May rotate to other sites; serve as Team Lead/Preceptor; supervise tasks as needed.
• Assist Supervisor/Manager with special projects.
• Act as first point of escalation for complex cases or scheduling issues.
• Assist onboarding and training of new staff; mentor Levels I/II.
• Resolve escalated cases and lead a collaborative team environment.

Skills

Five+ years relevant experience

Medical terminology

Customer service orientation

Relationship management

Verbal and written communication

Organizational skills

Mentoring teammates

English/Spanish bilingual (plus)

Microsoft Office proficiency

Education

High school diploma or equivalency

Tools

Epic/EHR

Microsoft Word & Excel

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Practice Associate III - Specialty Coordination #Full Time

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III – Specialty Coordination is an experienced professional with in-depth knowledge of patient care coordination and back office responsibilities including complex scheduling, referrals, and inter-specialty scheduling. The Practice Associate III is responsible for ensuring an exceptional patient experience during patient arrival, patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate III is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors, and answer telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or elevate as appropriate.
• May assist Supervisor/Manager with special projects as needed.
• Serves as a first point of escalation for complex cases or scheduling issues.
• Assists with onboarding and training new staff. Mentors Level I and Level II staff.
• Resolve escalated cases and lead a collaborative team environment.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Excellent relationship management skills including but not limited to emotional intelligence, interpersonal skills, empathy and ability to handle situations.
• Candidate must be organized and able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in a medical office setting or customer service environment is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $28.13 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.