Practice Associate II #Full Time

61st Street Service Corporation; New York, Northern (NY, KY); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time off

Equal employment opportunity employer

Job summary

61st Street Service Corporation, based in Manhattan, seeks Practice Associate II to support ColumbiaDoctors with patient arrivals, registrations, and appointment scheduling.

As part of a diverse, patient-focused team, you will verify insurance, collect information, navigate the EHR, schedule follow-ups, and assist with referrals, while delivering exceptional service and maintaining accuracy and courtesy in all interactions.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills; ability to set priorities among multiple objectives.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor.
• Excellent relationship management skills including empathy and tact.
• Strong written and verbal communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient population.
• Experience with Microsoft Office (Word & Excel) or similar software.

Responsibilities

• Greet patients and visitors; answer calls promptly.
• Review daily/weekly schedule for accuracy and resolve issues with minimal patient involvement.
• Obtain registration and intake information; verify insurance eligibility and update in the EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals.
• Coordinate and schedule office visits and procedures; prepare requisitions.
• May collect time-of-service payments and settle cash drawer in the EHR daily.
• Communicate insurance participation and time-of-service policies to patients.
• May rotate to other sites as needed.
• Assist Supervisor/Manager with special projects; perform other related duties.

Skills

Customer service

Communication

Interpersonal skills

Emotional intelligence

Microsoft Office

Education

High school diploma or equivalency

Tools

Microsoft Office

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

Now Hiring for Multiple Positions in Manhattan. The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• May rotate to other sites as needed.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity.
• Candidate must demonstrate excellent verbal and written communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

Hourly Rate Ranges: $25.10 - $31.01

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.