Practice Associate II #Full Time

servcorphr; City of White Plains (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation, supporting ColumbiaDoctors in White Plains, seeks a Practice Associate II to ensure exceptional patient experiences from arrival to departure. You will handle registration, scheduling, insurance verification, and inquiries while coordinating referrals and tests with care and professionalism.

The role emphasizes kindness, inclusion, integrity, accountability, and excellence, with opportunities to collaborate across a diverse team and supports the Practice

Qualifications

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge of Medical Terminology.
• Good organizational and problem-solving skills; able to set priorities among multiple objectives.
• Excellent customer service skills with a pleasant demeanor.
• Strong relationship management: empathy, tact, and sensitivity.
• Excellent verbal and written communication skills.
• Ability to work with a culturally diverse staff and patient population.
• Proficiency with Microsoft Office (Word & Excel) or similar software; willingness to learn new systems.

Responsibilities

• Greet patients and visitors; answer patient calls promptly.
• Review daily/weekly schedule for accuracy of visit provider, duration, insurance participation, visit reason, and type; resolve issues with limited patient involvement.
• Obtain registration and intake information; verify/update insurance eligibility; record arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals as needed.
• Coordinate and schedule office visits and procedures; prepare requisitions for ancillary services.
• Collect time-of-service and past-due payments; balance cash drawer in the EHR daily.
• Explain insurance participation and financial responsibilities to patients.
• May rotate to other sites; assist Supervisor/Manager with special projects.

Skills

Customer service

Organizational skills

Problem solving

Verbal & written communication

Interpersonal skills

Empathy

Teamwork

Learn new systems

Microsoft Office

Education

High school diploma or equivalency

Tools

Microsoft Office (Word & Excel)

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

Now Hiring for Multiple Positions in White Plains. The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• May rotate to other sites as needed.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity.
• Candidate must demonstrate excellent verbal and written communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

Hourly Rate Ranges: $25.10 - $31.01

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.