Practice Assistant Senior - Thoracic Surgery

Brigham and Women's Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Life insurance

Tuition assistance

Employee assistance program

Dependent care support

Job summary

Brigham and Women's Hospital in Boston is seeking an experienced administrative professional to coordinate the thoracic surgery patient journey. You will focus on surgical scheduling and preoperative coordination, working closely with surgeons, OR staff, and clinical teams to ensure smooth patient flow.

The role requires 3–5 years of office experience, strong communication, and proficiency with Epic and MS Office.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Healthcare environment experience preferred, especially scheduling or clinical coordination.
• Strong organizational and time-management skills.
• Excellent written and verbal communication with a patient-centered approach.
• Attention to detail and proofreading abilities.
• Proficiency with Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Coordinate surgeries and preoperative testing for Thoracic Surgery faculty.
• Manage operative scheduling through Epic and coordinate with OR for timing and equipment needs.
• Guide patients through preoperative process and communicate testing and admission details.
• Schedule pre-admission appointments, radiology, lab tests, and other preoperative testing.
• Coordinate testing and records between patients, clinical teams, and external institutions.
• Arrange outside hospital transfers and admissions to Thoracic Surgery Service.
• Maintain and update surgical schedules in Epic and Snapboard.
• Handle pre-certifications and authorizations for surgeries and tests.
• Ensure external testing and records are available to surgical team.
• Monitor scheduling voicemail and return patient calls within one business day.

Skills

Communication

Organization

Time management

Attention to detail

Customer/patient-centered approach

Education

High School Diploma or equivalent

Tools

Epic

Snapboard

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join the Thoracic Surgery team at Brigham and Women’s Hospital in a key role coordinating the surgical journey for patients and supporting an assigned group of Thoracic Surgery faculty. This position is focused specifically on surgical scheduling and preoperative coordination, making it a great opportunity for an experienced administrative professional who thrives in a fast-paced healthcare environment.

Qualifications

What You’ll Do

• Coordinate surgeries and all required preoperative testing for an assigned group of Thoracic Surgery faculty.
• Manage operative scheduling through Epic, working closely with surgeons and the OR to coordinate timing, availability, and special equipment needs.
• Guide patients through the preoperative process, clearly communicating testing requirements, surgery-day instructions, admissions, and next steps.
• Schedule pre-admission appointments, radiology, laboratory testing, and other required preoperative testing.
• Coordinate patient testing requested by attending physicians and serve as a liaison between patients, clinical teams, hospital departments, and outside institutions.
• Arrange outside hospital transfers and admissions to the Thoracic Surgery Service.
• Review and maintain surgical schedules using Epic and Snapboard, making updates as needed.
• Coordinate necessary pre-certifications and authorizations for surgeries and ordered testing.
• Ensure outside testing, records, and clinical information are appropriately coordinated and available to the surgical team.
• Monitor Surgical Scheduling voicemail and return patient calls within one business day.
• Perform other duties as assigned by the manager.

What We’re Looking For

• High School Diploma or equivalent required
• 3–5 years of office experience required
• Previous healthcare experience is strongly preferred, particularly experience involving surgical scheduling, clinical coordination, or another patient-facing healthcare environment.
• Strong organizational and time-management skills with the ability to manage multiple competing priorities.
• Excellent written and verbal communication skills with a professional, patient-centered approach.
• Strong attention to detail and ability to proofread and edit written communications.
• Advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to work effectively with physicians, clinical teams, patients, hospital departments, and outside organizations.

Schedule & Work Arrangement

• Monday–Friday, 8:30 a.m.–5:00 p.m.
• Onsite during training
• Opportunity to work remotely one day per week after training

Benefits

At Mass General Brigham, employees have access to a comprehensive benefits package designed to support health, financial well-being, work-life balance, and professional growth.

Benefits Include

• Medical, dental, and vision coverage
• Retirement and savings programs
• Paid time off (PTO)
• Life, AD&D, and disability insurance
• Tuition assistance
• Employee Assistance Program and counseling resources
• Child and dependent care support
• Additional voluntary benefits and employee perks

Compensation

Starting pay is $22/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.