Practice Assistant Lead

Partner's Healthcare; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Mass General Brigham seeks a Clinic Operations Manager to lead the Mammography clinic's day-to-day operations, overseeing support staff and ensuring smooth patient flow. The role requires strong organizational and communication skills and a background in healthcare administration.

You will collaborate with clinicians to improve care delivery, implement policies, and train staff. Hybrid work is available after a 90-day training period, with a Monday–Friday daytime schedule at the Boston site.

Qualifications

• Education: Associate's Degree Healthcare Administration required; Bachelor's Degree Healthcare Administration preferred.
• No substitution of experience for the degree.
• Experience: 3–5 years in healthcare; 2–3 years in leadership or supervisory roles.

Responsibilities

• Supervise and mentor clinic support staff and administrative/clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Coordinate patient appointments and manage patient flow with providers.
• Implement and maintain clinic policies and procedures for efficiency.
• Assist in training new staff and ongoing education for existing staff.
• Handle patient inquiries and feedback to ensure satisfaction and standards.

Skills

Leadership

Team management

Communication

Multitasking

Education

Associate's Degree Healthcare Administration

Bachelor's Degree Healthcare Administration preferred

Tools

EHR Systems

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.

Essential Functions

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Qualifications

Education: Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred.

Can this role accept experience in lieu of a degree? No.

Experience: Working in a healthcare setting 3-5 years required and Experience in a leadership or supervisory role 2-3 years required.

Knowledge, Skills and Abilities

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and office software.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Additional Job Details (if applicable)

• Department: MGH Mammography
• Schedule: Monday - Friday | 8:00am - 4:30pm | Onsite / hybrid after 90 days of training
• Compensation: "The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills."
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• Remote Type: Hybrid
• Work Location: 15 Parkman Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $21.73 - $31.02/Hourly
• Grade: 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.