Practice Assistant Lead

Massachusetts General Hospital; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement

Tuition reimbursement

MBTA discount

Job summary

Massachusetts General Hospital in Boston is seeking a Clinic Operations Supervisor to ensure smooth clinical practice, lead the clinic team, and improve patient care delivery. The role requires initiative, strong organization, and clear communication to manage administrative tasks while supervising support staff.

The successful candidate will oversee daily operations, coordinate with healthcare providers, and help implement policies to boost efficiency.

Qualifications

• Education: Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred.
• Experience: 3–5 years in healthcare setting and 2–3 years in a leadership or supervisory role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and office software.
• Knowledge of medical terminology, billing, and coding processes.

Responsibilities

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Skills

Leadership

Communication

EHR proficiency

Medical terminology

Billing & coding

Multitasking

Education

Associate's Degree Healthcare Administration

Bachelor's Degree Healthcare Administration

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.

Essential Functions

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Qualifications

• Education
• Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred
• Can this role accept experience in lieu of a degree?
• No
• Experience working in a healthcare setting 3-5 years required and Experience in a leadership or supervisory role 2-3 years required
• Knowledge, Skills and Abilities
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record (EHR) systems and office software.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Additional Job Details (if applicable)

Department: MGH Mammography

Schedule: Monday - Friday | 8:00am - 4:30pm |Onsite \ hybrid after 90days of training

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.