Practice Assistant Senior

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking an experienced administrative assistant to support pediatric GI and Nutrition clinic operations. The role combines administrative duties with basic clinical tasks, ensuring smooth patient flow and accurate recordkeeping.

Onsite schedule Monday to Friday 8:30am–5:00pm at 32 Fruit Street; compensation starts at $22 per hour with increases for experience. Strong MS Office skills and effective communication are essential to succeed.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of office experience required.
• Strong MS Office, Outlook, Word, Excel, and PowerPoint skills.
• Ability to manage multiple tasks and communicate effectively.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service.
• Make and manage patient appointments and records.
• Assist callers with inquiries and schedule appointments.
• Process patient billing forms and scan to the medical record.
• Serve as a Super User for scheduling, registration, and billing systems; train others.
• Oversee daily activities of practice staff with Supervisor.
• Handle co-payments and messages for authorizations, questions, refills, and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Communication skills

Time management

Proofreading

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and.

Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as "Super User" for scheduling, registration and billing systems; provide assistance and training to others in these areas; may perform more complex or specialized functions (e.g. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversee daily activities of practice staff.
• May be required to accept co-payments; handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: office experience 3-5 years required.
• Knowledge, Skills and Abilities:
  • Strong technology and MS Office skills.
  • Advanced Outlook, Word, Excel, PowerPoint.
  • Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
  • Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Ability to proofread and edit written documents.

Additional Job Details

• Department: Pediatric GI and Nutrition
• Schedule: Monday - Friday | 8:30am - 5:00pm | onsite
• Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• Remote Type: Onsite
• Work Location: 32 Fruit Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/HourlyGrade 4 (At Mass General Brigham)

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework. At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.