Practice Assistant II, Vascular Surgery

1200 The General Hospital Corporation; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass & employee perks

Job summary

Mass General Brigham is seeking a Pract ice Assistant II for the MGH West Vascular Center onsite in Massachusetts. You will support front desk operations, manage scheduling and patient communications, and assist with billing and records in a busy vascular surgery setting.

The role emphasizes compassionate patient care, teamwork with surgeons and clinicians, and development of specialized practice operations knowledge. Onsite, 40 hours/week with a paid benefits package.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Strong knowledge of office operations and administrative procedures.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk coverage and create a welcoming patient experience.
• Coordinate patient appointments and scheduling, including check-in/out processes.
• Manage incoming calls and route messages to clinical staff as needed.
• Serve as a point of contact for patients, providers, and admin colleagues, ensuring timely communication.

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary MGH West Vascular Center | Onsite | Full-Time Build your healthcare career while making a meaningful difference in vascular surgery and the patient experience! We are seeking an organized, compassionate, and patient-focused Practice Assistant II to join the MGH West Vascular Center at Massachusetts General Hospital. In this important administrative role, you'll serve as a key point of contact for patients, providing front desk support, coordinating appointments, and helping ensure smooth and efficient daily practice operations. Working closely with vascular surgeons, clinical staff, and administrative colleagues, you'll manage patient communications, scheduling, registration, and other essential administrative responsibilities. This is an exciting opportunity to develop specialized expertise in vascular surgery while contributing to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Provide front desk coverage, greet and assist patients, and create a welcoming and professional experience throughout their visits.
• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately route messages and requests to clinical staff.
• Serve as a key point of contact for patients, providers, and administrative colleagues, ensuring timely and effective communication.
• Process patient billing forms, scan documentation into Epic, and maintain accurate patient records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Support complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and performing general administrative tasks.
• Assist with resolving scheduling challenges, patient inquiries, and routine administrative issues to maintain efficient practice workflows.
• Collaborate with vascular surgeons, clinical teams, and administrative colleagues to support coordinated patient care and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escal…
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.

Why Join Our Team

Starting pay of $20.00 per hour, with increases based on years of experience.

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.

Opportunity to grow your healthcare career within the Vascular Center at Massachusetts General Hospital. Develop specialized expertise in vascular practice operations, patient scheduling, registration, and surgical coordination. Gain valuable experience supporting front desk operations and patient access within a specialized surgical practice. Collaborate with vascular surgeons, clinical teams, and administrative colleagues dedicated to delivering exceptional patient care. Build a strong foundation for continued professional growth through exposure to specialized clinical services, healthcare technology, and operational improvements. You'll play an essential role in keeping the MGH West Vascular Center running efficiently while helping patients feel welcomed, informed, and supported throughout their care.

Remote Type: Onsite

Work Location: 52 Second Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.