Practice Assistant II, Vascular Center

Massachusetts General Hospital; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Transit benefits

Job summary

Mass General Brigham’s MGH West Vascular Center is seeking a Practice Assistant II to support front desk operations, scheduling, and patient access in a vascular surgery setting. You will welcome patients, coordinate appointments, and help ensure smooth daily workflows.

Work closely with vascular surgeons and staff to handle communications, registrations, and routine admin tasks, developing specialized expertise in vascular practice operations and patient coordination.

Qualifications

• High school diploma or equivalent required; 3–5 years of office experience.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication; strong customer service.
• Ability to manage non-routine inquiries and prioritize tasks.
• Strong organizational and time-management abilities.

Responsibilities

• Greet patients and provide front desk support throughout visits.
• Coordinate patient appointments and maintain scheduling records.
• Manage incoming calls and route messages to clinical staff.
• Serve as a key contact for patients, providers, and staff.
• Process patient billing forms and document in Epic; maintain records.
• Serve as Super User for scheduling, registration, and billing systems.

Skills

Microsoft Office

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Epic

Scheduling systems

Billing systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH West Vascular Center | Onsite | Full-Time

Build your healthcare career while making a meaningful difference in vascular surgery and the patient experience!

We are seeking an organized, compassionate, and patient-focused Practice Assistant II to join the MGH West Vascular Center at Massachusetts General Hospital. In this important administrative role, you'll serve as a key point of contact for patients, providing front desk support, coordinating appointments, and helping ensure smooth and efficient daily practice operations.

Working closely with vascular surgeons, clinical staff, and administrative colleagues, you'll manage patient communications, scheduling, registration, and other essential administrative responsibilities. This is an exciting opportunity to develop specialized expertise in vascular surgery while contributing to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Provide front desk coverage, greet and assist patients, and create a welcoming and professional experience throughout their visits.
• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check‑in and check‑out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately route messages and requests to clinical staff.
• Serve as a key point of contact for patients, providers, and administrative colleagues, ensuring timely and effective communication.
• Process patient billing forms, scan documentation into Epic, and maintain accurate patient records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Support complex administrative functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow‑up and escalation.
• Support daily office operations, including preparing correspondence, maintaining records, managing documentation, and performing general administrative tasks.
• Assist with resolving scheduling challenges, patient inquiries, and routine administrative issues to maintain efficient practice workflows.
• Collaborate with vascular surgeons, clinical teams, and administrative colleagues to support coordinated patient care and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
  3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately elevate complex concerns.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
• Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.

Additional Job Details (if applicable)

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within the Vascular Center at Massachusetts General Hospital.
• Develop specialized expertise in vascular practice operations, patient scheduling, registration, and surgical coordination.
• Gain valuable experience supporting front desk operations and patient access within a specialized surgical practice.
• Collaborate with vascular surgeons, clinical teams, and administrative colleagues dedicated to delivering exceptional patient care.
• Build a strong foundation for continued professional growth through exposure to specialized clinical services, healthcare technology, and operational improvements.

Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within the Vascular Center at Massachusetts General Hospital.
• Develop specialized expertise in vascular practice operations, patient scheduling, registration, and surgical coordination.
• Gain valuable experience supporting front desk operations and patient access within a specialized surgical practice.
• Collaborate with vascular surgeons, clinical teams, and administrative colleagues dedicated to delivering exceptional patient care.
• Build a strong foundation for continued professional growth through exposure to specialized clinical services, healthcare technology, and operational improvements.

You’ll play an essential role in keeping the MGH West Vascular Center running efficiently while helping patients feel welcomed, informed, and supported throughout their care. Join a collaborative team where your organizational skills, compassion, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.